Kate

The Californian 2020 Q1 – STAY CONNECTED WITH GUARD TOUR SOFTWARE

STAY CONNECTED WITH GUARD TOUR SOFTWARE

INCREASE THE VISIBILITY AND ACCOUNTABILITY OF YOUR SECURITY GUARDS WITH FLEXIBLE TECHNOLOGY OPTIONS

Team Software, CALSAGA Network Partner

Using guard tour software to keep track of your security guards is increasingly becoming standard practice, especially given the importance of accountability in the security industry. There are several ways to track your people and assets, and as technology continues to march forward, you have more options than ever before. Guard tour software typically uses one or more methods to track guard location, each bringing varied benefits, and each suited to different types of security contracts and requirements.

One example of a security company implementing guard tour software to achieve operational improvements is Trust Security Services, a privately-owned, licensed security agency servicing Maryland, Washington, D.C., and Virginia. Frustrated by expensive checkpoints, lackluster customer service and device limitations from a previous solution, Trust Security Services needed a better way to provide service to their customers.

Company leaders wanted a flexible tracking solution that would provide more visibility into their work and was backed by powerful reporting. So, they implemented Lighthouse, a workforce management platform from TEAM Software that provides complete visibility of workforces, mobile forms and workflows, and uses powerful reports to improve service delivery.

Trust Security Services’ goals when implementing Lighthouse included showing proof of work to minimize the risk of litigation, gaining a competitive advantage, providing real-time reports to improve the response time of dispatched teams, and accessing past patrol reports to check for accuracy.

To meet these goals, three key Lighthouse features work together to deliver complete visibility and accountability.

QR Code Network

A network of QR codes are located throughout the sites guards patrol. QR codes require a close proximity scan and require the user to open up an app or scanner to make that scan and are very inexpensive to implement. They can be produced automatically and sold for the price of a sticker. And, QR scanners are as ubiquitous as mobile devices.

Mobile App and Alerts

The dedicated Lighthouse security guard mobile app allows guards to scan QR codes at predefined checkpoints and passively monitors the location of guards in the background. The app is also used to record patrols, manage tasks, report issues, complete inspections and communicate with managers.

Location data is sent from the app to the Lighthouse platform in real time and allows managers to ensure both the safety of their guards and that they’re meeting their service requirements. A real-time activity feed creates faster response times and alerts for completed tasks and reported issues from the field.

Live Maps and Reports

Web-based reporting is used to monitor security services and improve performance over time. Live maps are used to quickly identify a guard’s location and assign tasks. Heat maps help ensure required patrols are being completed. Robust and centralized web-based reporting measures compliance with patrols and records tasks, issues and inspections.

By actively using Lighthouse across 12 locations, Trust Security Services was able to reach their intended goals, including winning a new contract based on visitor logs for access control built through the Tasks module in Lighthouse, saving money by switching to QR codes instead of using expensive checkpoints, and proving guards were where they were supposed to be after a theft at one of their sites prevented costly litigation.

As a security company, the solution you choose should be based on your specific applications and requirements. As guard touring technology evolves, it brings you new and innovative ways to leverage their capability to track people and assets across locations. The best guard tracking technology for you depends on the environment you’re working in and your goals. And, sometimes, it can even make sense to leverage multiple technologies across a single property.

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Kate

The Californian 2020 Q1 – WHAT’S THE DIFFERENCE BETWEEN AN ATS AND A JOB BOARD?

WHAT’S THE DIFFERENCE BETWEEN AN ATS AND A JOB BOARD?

Jeff Davis, Kwantek, CALSAGA Network Partner

As we enter a new decade, it’s fun to reflect on how hiring has changed over the past 10 years.

The job board landscape continues to ebb and flow. Dominant players from the early 2000’s, like Craigslist and Monster, have faded to the background, while new business models and social platforms continue to drive more applicants (is the term ‘freemium’ antiquated yet?).

Nothing has spurred change more than record low unemployment rates.

High-turnover industries have adopted digital marketing strategies to lure candidates and manage a pipeline. In these industries, the hiring process resembles a funnel. As competition for workers increases, high-turnover companies are rightly tempted to do everything they can to fill the top of that funnel with more applicants.

With dwindling margins and limited recruiting budgets, it’s tempting to look at spending all your budget on one job board simply for volume.

But the top of the funnel is only one stage to improve, and there are many ways to accomplish that goal. While job boards have added functionality over the past few years, they still don’t have the firepower needed for all recruiting organizations.

Before you make such a move, ask yourself these key questions:

Can the job board manage my hiring process? Job boards are designed to find applicants. Applicant Tracking Systems (ATS) are designed to move those applicants through your hiring process. A ‘one size fits all’ workflow may not be best for your organization if you have high hiring volume.

How will the applicant data flow into our other systems? Will the applicant information flow into your background check vendor and onboarding paperwork? What about your ERP or payroll?

Redundant data entry is frustrating and expensive, and let’s face it – no one wants to run afoul of state and federal requirements. EEO, I-9’s, the new W4, and constantly changing state requirements should all factor into your hiring workflow. If you’re only using a job board, be sure to have a separate system in place to gather critical employee paperwork to maintain compliance. 

Am I getting all the information I need to make the right hire? The ‘easy apply’ trend has been fantastic for job seekers who can apply to multiple jobs in short order, but often employers need more info. Can the job board collect your entire application?

Will a single job board give me the quality applicants I need? Our data shows that different job boards attract different pools of candidates. Have you reviewed your hiring data to see which job board gives you the best quality candidates?

Like real estate markets, hiring is local and varies market to market.

We find that certain job boards work well in rural markets but fail in big cities. Some industries see fantastic results with ‘guerilla’ style recruiting tactics like fliers.

There is no perfect job board for all industries and markets, just like there is no singular hiring process for all organizations. Make sure you’re partnering with solution providers who diversify your applicant pool while helping you create efficiencies for your organization.

If you’d like to learn more about how to improve your hiring process, we’d love to talk! Click here to talk to us about your situation and see how Kwantek can help, or click here for additional helpful resources.

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Kate

The Californian 2020 Q1 – NEW YEAR, NEW DECADE, NEW LAWS!

NEW YEAR, NEW DECADE, NEW LAWS!

2020 EMPLOYMENT LAW UPDATE FOR CALIFORNIA EMPLOYERS

Jaimee K. Wellerstein, Esq. & Annette M. Barber, Esq., Bradley & Gmelich LLP

As we ring in a new year and a new decade, California employers are faced with a number of important new laws. Following are some key employment laws taking effect this year:

  • Sexual Harassment Training (SB 530): Last year, California employers were faced with SB 1343 which requires employers with at least 5 employees to provide at least one (1) hour of sexual harassment prevention training to all non-supervisory employees and two (2) hours for supervisory employees in California by January 1, 2020. SB 530 extends the deadline for mandatory sexual harassment training to January 1, 2021, and requires new supervisors to be provided trained within six (6) months of the assumption of a supervisory position.

Note that temporary services employers (including private patrol operators) must train all newly hired employees as of January 1, 2020, within 30 days of hire or 100 hours worked, whichever is earlier. Temporary services employers have until January 1, 2021 to train all current employees.

  • Prohibition of Mandatory Arbitration Agreements (AB 51): Intending to ban mandatory arbitration agreements, AB 51 was scheduled to go into effect on January 1, 2020. However, on December 30, 2019, a federal court issued a last minute temporary restraining order blocking AB 51 from going into effect and scheduled a hearing.

If it goes into effect, AB 51 would prohibit employers from being able to require applicants and employees to enter into arbitration agreements as a condition of employment. For now, the temporary restraining order remains intact and the matter has been taken under submission. Supplemental briefing is to be filed by the parties on January 24, 2020.

  • Sanctions for Failure of Employer to Timely Pay Arbitration Costs (SB 707): Employers must pay all arbitration fees and costs on time. If not paid within thirty (30) days, the employer is in material breach and waives its right to compel arbitration. Employer could then be subject to attorney’s fees and costs, and possibly evidentiary and terminating sanctions.
  • Expansion of Lactation Accommodation Requirements (SB 142): Lactation space must now include running water, refrigeration to store milk, and electricity or charging stations for electric or battery operated breast pumps.  The bill also provides for additional break time to express milk, policy requirements and penalties under the Labor Code for violations.
  • Settlement Agreements (AB 749): AB 749 voids “no rehire” provisions in settlement agreements entered into on or after January 1, 2020.  The law does include some significant exceptions, including where the employer made a good faith determination that the individual engaged in sexual harassment or assault.  Further, the law does not require an employer to rehire an individual “if there is a legitimate non-discriminatory or non-retaliatory reason for terminating the employment relationship or refusing to rehire the person.”
  • Independent Contractors (AB 5): AB 5 codifies the Dynamex Operations West, Inc. ruling, which changed the test used to determine whether California workers are deemed independent contractors. AB 5 codifies the “ABC” test, established in Dynamex, which presumes that all workers are employees, and places the burden on the hiring business to establish all of the following to classify a worker as a contractor: (A) the worker is free from the control and direction of the hirer in connection with the performance of the work; (B) the worker performs work that is outside the usual course of the hiring entity’s business; and (C) the worker is customarily engaged in an independently established trade, occupation or business of the same nature as the work performed for the hiring entity. If the company fails to establish any factor, the worker will be classified as an employee.  Extreme care and caution should be used with regard to classification of all independent contractors.
  • Prohibited Discrimination Based on Race Based Hairstyles (SB 188): Known as the Creating a Respectful and Open Workplace for Natural Hair (CROWN) Act, this law expands the definition of “race” under the California Fair Employment and Housing Act (FEHA) to include traits historically associated with race, such as hair texture and protective hairstyles. “Protective hairstyles” include, but are not limited to, “braids, locks, and twists.” The CROWN Act acknowledges the disparate impact workplace dress code and grooming policies potentially could have on black individuals. Policies that prohibit natural hair, including afros, braids, twists, and locks, are more likely to deter black applicants and burden or punish black employees than any other group. Employers should review their dress codes, grooming policies, and general hiring and employment practices to ensure compliance.
  • Statute of Limitations for FEHA Claims Extended to Three Years (AB 9): Under existing law, the California Fair Employment and Housing Act (FEHA) requires that an employee alleging discrimination, harassment, or retaliation must first file a verified complaint with the Department of Fair Employment and Housing (DFEH) before filing a civil action in court. Currently, the employee has a one (1) year statute of limitations to file their DFEH complaint. AB 9, known as the Stop Harassment and Reporting Extension (SHARE) Act, extends the deadline to file a claim with the DFEH to three (3) years. Employers should note that AB 9 does not revive claims that have already lapsed under the current one-year statute of limitations rule.
  • Amendment to California Consumer Privacy Act (“CCPA”) (AB 25): AB 25 clarifies that “consumers” under the CCPA includes employers, but exempts employers if they are collecting employee data for purposes solely relating to employment.  However, this exemption will expire on January 1, 2021. For now, businesses must:  1) implement physical and electronic security measures to safeguard personnel information of employees and job applicants; and 2) provide a disclosure notice to employees and job applicants listing the categories of “personal information” collected about them and the purposes for which the information will be used.  The disclosure may be provided to current employees through a handbook or memo, and to applicants at the time of
  • Recovery of Civil Penalties for Unpaid Wages (AB 673): Employees now have the right to recover civil penalties for unpaid wages. These civil penalties were previously enforceable only through an action by the Labor Commissioner.  Now, employees can recover $100 for each initial violation, and for a “subsequent violation, or any willful or intentional violation” of $200 for each failure to pay. AB 673 limits employee recovery to statutory penalties or civil penalties under the Private Attorney’s General Act (“PAGA”), but not both, for the same violation.
  • Unpaid Wages (SB 688): Amending Labor Code section 1197.1, which currently permits the Labor Commissioner to cite employers for failing to pay at least the minimum wage, SB 688 expands the power to issue citations for violations of unpaid wages that were less than the wage set by contract in excess of minimum wage.

Jaimee K. Wellerstein is a Partner at Bradley & Gmelich LLP, and the Head of the firm’s Employment Department. Jaimee concentrates her practice in representing employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. She also provides employment counseling and training in all of these areas.

Jaimee routinely represents employers in federal and state courts and in arbitration proceedings throughout the state, as well as at administrative proceedings before the Equal Employment Opportunity Commission, the California Department of Labor Standards Enforcement, the United States Department of Labor, and other federal and state agencies. Jaimee assists as a Legal Advisor to CALSAGA, and is a member of ASIS International. She is rated AV-Preeminent by Martindale Hubbell, the highest peer rating available. jwellerstein@bglawyers.com / 818-243-5200.

 

 

 

 

 

Annette M. Barber is Special Counsel on Bradley & Gmelich LLP’s Employment Team.  She represents clients providing employment advice and counsel in all aspects of hiring, performance management, training, compensation, and termination. Annette spent the past 17 years working with a global security company of 100,000 U.S. employees as an employment law attorney and then as Corporate Vice President directing HR Compliance nationwide for all 50 states, Puerto Rico and Guam.

Annette drafts and revises policies, handbooks, and extensive training materials for the firm’s clients. She provides workplace trainings, as well as workplace investigations. She is a member of the Association of Workplace Investigators, numerous bar associations and employment law sections.  abarber@bglawyers.com / 818-243-5200.

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Kate

The Californian 2020 Q1 – IMPROVING RISK MANAGEMENT NEEDED AS INSURANCE COSTS RISE

IMPROVING RISK MANAGEMENT NEEDED AS INSURANCE COSTS RISE

Tory Brownyard, Brownyard Group

Over the last decade the security industry has enjoyed what we in the insurance business call a “soft market.” That means underwriting guidelines loosen, making it easy to obtain coverage, and premiums decrease for many accounts. In fact, some security firms have been seeing lower insurance rates today than they had 15 years ago.

However, a rash of large legal settlements is resulting in the hardening of the security insurance market. That is, insurers are losing their appetite for some risk. This means they are instituting stricter underwriting guidelines for security firms, increasing rates and (perhaps) limiting coverage offered, especially to those with a history of severe or frequent claims. Firms with a troubled risk profile are likely to see substantial rate increases.

Large Settlements

Among the large legal settlements involving security professionals in the last 10 years are several in California. In a case dating from 2006 involving a teenager who was disabled following a shooting in a Fontana public housing complex, the security firm patrolling the area was held partially liable for a $55 million settlement. The settlement was made in 2013 — meaning the case was in costly litigation for years.

In 2010, an immigrant house painter was brutally beaten by a security guard in a Los Angeles bar and left with brain damage. Three years later, the security firm was held directly liable for negligent hiring and training of an untrained, unlicensed guard, and a jury awarded the victim $58 million for pain, suffering and medical expenses.

While these cases are infrequent and do not follow a distinct pattern in terms of setting or victims, they are having wide-ranging consequences for the security industry and the role of security officers, as well as for the security insurance market. Security firms are being implicated more often in very costly suits. While frequency of claims for security firms is generally not an issue, the increase in the severity of the claims being brought against firms is a cause of concern for insurers. Plus, the increased severity that we’ve witnessed over the last decade not only affects the security firms involved in claims, but the industry as a whole.

The increase in frequency of active shooter incidents is also having an impact on the risk profile of security firms. Since 1982, California has had the highest number of active shooter incidents of any state, including the most in 2018. Security officers, which are often the first line of defense in these incidents, can be the target of claims that allege they failed to prevent the tragedy.

Improving Risk Profiles

While individual security firms may have little control over these industry-wide trends, they can improve their own risk profile and limit their liability in the event of an incident, thus helping them minimize rate increases and preventing denial of coverage by a trusted insurance partner.

As I discussed in an article in The Californian last year, there are specific steps security firms can take to reduce their exposure:

  • Limit liability with carefully worded contracts. Some security services contracts may transfer a great deal of liability to a security firm, and that can be a problem when there is a claim. Instead, look for language that will limit liability to the security firm’s own negligence and not assume liability for a client’s negligence.
  • Make sure contracts clearly state the duties and responsibilities of the security officers. This can help limit liability when sorting out the details after an incident.
  • Make hiring and training a priority. Ensure security officers have an appropriate background for their posts. For example, insurers want officers with law enforcement experience at armed posts. In addition, make sure officers are trained for the specific settings in which they work. Underwriters like to see this type of situational training.
  • Consider the different risks of different industries. When evaluating potential risk, underwriters look carefully at whether the industry is high-risk. These are posts that have a great deal of exposure to the public, large crowds or criminal activity, as well as active shooter risk.

These are just some of the issues to consider when discussing your insurance policy with your insurance broker. With changes in today’s insurance market, security firms will be well served by proactive risk management and loss control — efforts that may help secure insurance and limit premium increases.

 

Tory Brownyard, CPCU, is president of Brownyard Group (www.brownyard.com), an insurance program administrator with specialty programs for select industry groups. In addition to his responsibilities as President, he currently spearheads the Brownguard security guard insurance program. Tory is a highly-regarded subject matter expert in the field of Security insurance and has contributed to industry publications such as Security Magazine and has been featured regularly in leading insurance publications. He can be contacted at TBrownyard@brownyard.com.

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Kate

The Californian 2020 Q1 – DO YOUR FINANCIALS PROVE YOUR COMPANY’S WORTH IN A SALE TRANSACTION?

DO YOUR FINANCIALS PROVE YOUR COMPANY’S WORTH IN A SALE TRANSACTION?

Robert Perry, Robert H. Perry & Associates, Incorporated

There have been several very large manned guarding companies sold to Private Equity Groups (PEG’s) over the past few years at multiples between 9 – 12 times the seller’s earnings before interest, taxes, depreciation and amortization (EBITDA), with nominal adjustments.

But the smaller companies, making up the majority of the roughly 8,000 companies in the US manned guarding market are not valued on the seller’s EBITDA when being sold to one of the seller’s larger competitors – usually the most generous of the buyers in the marketplace. 

The acquisition of these smaller companies are a good source of growth for the larger PEG owned companies; in fact, the investors are demanding a series of acquisitions as a way to add shareholder value.  Collectively, the very few PEG’s that have invested in the contract security industry over the past 10 years have bought over 200 privately held companies; providing the sellers the opportunity to retire and receive a well-earned reward for their many years of hard work.   When these large PEG’s grow through acquisitions of smaller companies, they  pay a multiple of their (the buyer’s) pro forma profit; which is usually much higher than what the seller was making before the acquisition since the buyer, in building the pro forma acquisition model, will consider the elimination of redundant costs of the combined companies after the sale.

The problem for many of these “would-be” sellers is that their companies do not have the financial systems in place to help the buyer in preparing a credible pro forma profit computation and the expenses that can be eliminated through combining the companies.  These owners view the financial system only as a mechanism to file the year end taxes and not as an operating tool and especially not from the viewpoint of proving the real worth of the company when the time comes to sell.

We’re not necessarily talking about the owner needing audited year-end statements – although an audit certainly adds to the credibility of the financials.  We’re talking about the owners having a series of ancillary reports and financials that correctly present the financial position of the company, which requires the proper recording of revenue and expenses.   These financials will go much further than just reporting the net profits of the company; they will prove the real worth of the company by showing the specific elements of revenue and cost; important to the buyer  in evaluating the merits of the acquisition.  Sellers not being properly represented in the process, or trying to sell the company without any representation, usually don’t know how to present the financials; thus will sell the company for much less than it’s really worth.  The company may have a very attractive gross profit, but it’s up to the seller to prove it; and proving it involves a lot more than just handing the buyer billing invoices and payroll registers for a couple of periods.  The proof lies in the underlying financials that will confirm that the profit will remain at a certain sustainable level over time.

This is where we come in ….. our many years of managing transactions for seller/clients have enabled us to know exactly what the buyers are looking for and how to best present the financial information in order for our clients to receive top dollar in a sale transaction.  This is how many of our seller/clients have received very attractive prices for companies that, based on historical financials, have been losing money or have been only marginally profitable.

We’ll guide the seller in presenting a meaningful gross profit line – a very important aspect of proving the worth of the company.

Although the operating expenses of the acquisition targets are scrutinized closely by the buyers, it’s the gross profit line that primarily drives the valuation.  The buyer can improve on the general operating expenses through eliminating redundant costs after the acquisition, but there’s not much the buyer can do to improve on the profit at the customer site level.  It can’t raise billing rates, and it can’t reduce the security officer pay and benefits without jeopardizing the relationship with the customers.

Sellers, in presenting the gross profit, should make sure all direct cost ( and only  the direct cost ) relating to providing service to the customer is included in the gross profit section of the income statement, which will include:  gross billing, all compensation to the site security officers (billable and non-billable), and other relates costs such as – payroll taxes, general and workers compensation insurance, uniforms, equipment furnished at the site, union dues, site supplies, hiring and employee processing expenses.   If there are a lot of “cold start” accounts, the cost for some or all of the roving non-billable supervisors should also be included in the computation of gross profit.

We’ll advise on other financial statement adjustments and reports that are summarized and used to prove the worth of the company and become a part of the presentation to the buyer prospect:

  • Customer Profit Report – This report will show every customer, by site, with the hours worked, gross billing, gross payroll, and any special costs that apply to the customer; such as dedicated site vehicles, special insurance, etc.  A more advanced report will further show the billable and non-billable hours (vacation, holidays, training, etc.) with the associated billing and pay, as well as the overtime premium for both payroll and billings.  Very important note:  this initial information is used to prepare summary “gross profit statistics” only, and is not shown in detail for the presentation to the buyer prospects.
  • Year-end and Interim Statements – Prepared on the accrual basis.  Year-end financials prepared by an outside independent accounting firm adds credibility to the information.  It’s also good to have interim statements, although not as important that the interim statements be prepared by the outside accounting firm.  In order to help the buyer understand the financial picture, the statements should follow these guidelines:
    • Sources of revenue and related costs should be identified to help a buyer verify the profit at the sites level, the statements will also identify the revenue according to source (i.e.; permanent accounts separate from temporary accounts, regular straight-time billing separate from overtime premium billing, and patrol and any other non-guarding service would also be a separate line item).  The labor and other costs for the various sources of revenue will also be separated so the buyer can readily determine the profit by category of service (i.e.; how much it’s making on the permanent work vs. the temporary work, and how much its making on the patrol service, etc.).
    • Proper cut-off of billing and expenses:  A common mistake many companies make is not having a proper cut-off of billing and expenses.  This especially true where a company has several billing periods available for the clients (i.e.; some on weekly, others on semi-monthly or monthly, etc.) that do not match the payroll period.  When this is the case, the company should have a procedure in place to book the revenue that has been performed, but not billed, in order to get the billing in the same period as the recording of the labor for the respective service.
    • Another common mistake is not properly recording advanced billings.  This is more common for patrol customers than for guard customers, but in either case, if the invoice has been prepared and entered in the financial system before the service is actually rendered, the billing should be booked as advanced billings then recognized when the service is actually performed.
    • Expenses below the gross profit line should be detailed since the buyer will be scrutinizing these costs.  The buyer is looking for possible other costs that may be important to running the site, but may have been left out of the site level profit computation.
        • Insurance – insurance expense should be separated to show the amounts for workers compensation, general liability, employee hospitalization and health, etc.
        • Class of Compensation – compensation should be separated to show the amounts for non-billable roving supervisors, executives, clerical personnel, dispatch personnel and any other class of labor.  The more detail, the better it will help the buyer understand what it takes to run the business.
        • Vehicle Cost – to the extent it can be easily identified, vehicle cost should be separated by roving supervisors and executives.

For over 25 years we have successfully completed over 250 sell-side engagements for security companies located in 8 countries and having revenues between $2M – $200M.

The information in this article does not render legal, accounting or tax advice. Neither Robert H. Perry & Associates, Incorporated nor its employee, offer such services, and accordingly assume no liability whatsoever in connection with the use of the information contained herein. If legal, accounting, or tax advice is required, the services of a competent professional should be obtained.

© All rights reserved.  May not be reproduced without permission.

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Kate

The Californian 2020 Q1 – 2020 MARKET FORECAST

2020 MARKET FORECAST

Shaun Kelly, Tolman & Wiker, CALSAGA Preferred Broker

Now that we are in a new year, it is good to reflect on the past year and look at what to anticipate for the year(s) to come. Insurance rates and premiums are based on historical loss data, trends, economic conditions and many other factors. We are going to share some 2019 overall industry results, how they will affect 2020 and influence premiums and limit coverage. Then we will review the Security Industry, which is insured primarily through “Program Underwriters”. Many may be influenced by the overall industry results, but more often they beat to their own drum when it comes to premium and coverage changes based on their own experience.

2019 Industry Results

  • Premium pricing across all-sized accounts increased moderately at 6.2% in Q3 2019, marking the eighth consecutive quarter of rate increases. Large accounts were impacted the most by the hardening market, recording an average premium increase of 7.6%, compared to 5.6% in Q2 2019.
  • With the exception of Workers’ Compensation, signs of market hardening were seen across all commercial lines of business, which experienced slight-to-moderate pricing increases in Q3 2019. Umbrella and Commercial Auto were hit hardest in Q3, with average price increases of 9.8% and 9.1%, respectively. The average premium increase across all major lines was 5.9%, in comparison to 4.6% in Q2 2019 and 3.4% in Q1 2019.

Source: The Counsel of Insurance Agents and Brokers. Chart prepared by Barclays Research

Driving these rate increases have been losses in the property, auto and umbrella lines of business, coupled with low interest rates. Property losses, auto losses and low interest rates can be explained rather easily, however the claims that are piercing the umbrella coverage are becoming more frequent and much more costly than they have been in years prior. The introduction of “Nuclear verdict” and “Social inflation” have the industry concerned about the correct pricing that is required to cover future losses. 

A “Nuclear verdict” can be defined as a settlement greater than would be expected based upon the facts of the claim and the nature of the injuries. Typically, settlements greater than $10 million.

“Social inflation” is more complicated and influences the nuclear verdict. Factors driving social inflation include litigation funding, the erosion of tort reform, negative public sentiment toward larger businesses and corporations, plaintiff friendly legal decisions and larger jury awards.

Media and plaintiff attorneys have done a good job of painting the picture of big bad corporations operating their business unethically, taking advantage of employees and reaping huge profits. Aggressive plaintiff attorneys are activating the emotional side of jurors and suggesting that corporations must be punished and pay for their wrong doing. Large nuclear verdicts are occurring more often and no end in sight.

Security Industry 2020 Forecast

The Security Industry (Program underwriters) does not always follow the information provided above, however there are similarities on certain lines of business. An advantage to having insurance in Industry Programs, based my 29 years of experience in the Security Industry, is that Programs respond slower to a hard market (Increase in pricing) and faster to enter a soft market (Decrease in pricing).

Except for Workers Compensation, premiums are firming up for the other lines of coverage for 2020. Lines of coverage that will be affected the most in 2020 will be Auto, General Liability, Employment Practices Liability and possibly Umbrella (If you have a large fleet of autos).

Auto insurance has been a loss leader for all Program Underwriters for many years and rates have been increasing each year. The only way Auto can be written, is when a complimentary line of insurance (General Liability or Workers Compensation) is written in addition to the Auto. Premiums for Auto written on a stand-alone basis are normally much higher. Expect premiums to increase significantly, or we may see insurance carriers discontinue writing Auto.

*Please note, if you have a large fleet of autos, you may experience increased Workers Compensation and Umbrella premium. With the frequency and severity of Auto losses, injuries to employees occur which result in Workers Compensation claims. Also, with more Autos, there is a higher probability of having a large Auto loss that could pierce the Umbrella coverage.

Rate variances on General Liability  may be -5% to +5% in 2020, depending on your loss experience and operations. However, General Liability policies are changing and restricting coverage for certain types of operations. You need to review your policy to determine if you have any exclusions/limitations. For example:

  • Low income housing
  • Cannabis operations
  • Liquor establishments
  • Special events
  • Schools
  • Fast food restaurants
  • Religious establishments
  • Other

These exclusions/limitations are another way for an insurance carrier to reduce claim activity and not have to increase pricing. This way they can stay competitive, so please ask about coverage not just pricing. 

Employment Practices Liability is a difficult conversation. If you have not had a PAGA or Wage & Hour claim you are lucky! And I would say, “If you have not had one yet”, watch out you probably will at some point in time. Premiums are increasing and expect increases each year going forward unless something changes dramatically. Premium increases vary based on coverage and deductibles/retentions and range from 5% to 15% with no claim activity. 

Umbrella premiums will be affected by the Auto fleet and loss history. Limits up to $10 million are available at reasonable premiums, limits above $10 million may have coverage limitations and premiums vary.

In summary, except for Auto and Employment Practices Liability, expect minimal premium changes in 2020. Auto premiums are going to experience increases and they could influence premiums in other lines of coverage based on fleet size and loss history. I did not mention Property Insurance because this is not a significant line of coverage for the majority of our security clients. You may hear some horror stories regarding increases in Property Insurance premiums, the stories are true. Property premiums are skyrocketing for large property risks. 

 Thank you for your time.  

Shaun Kelly joined Tolman & Wiker Insurance Services in 2005.  He specializes in all lines of property and casualty insurance for industries including contract security firms, agriculture, construction, oil and gas. Shaun received a BS in Business Administration with a major in Finance from California State University in Fresno, California. He is an active member of several industry associations, including the Association CALSAGA, the Kern County Builders Exchange and the Independent Insurance Agents of Kern County. Shaun can be reached at 661-616-4700 or skelly@tolmanandwiker.com. 

 

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Kate

The Californian 2019 Q4 – YOUR KPIs MAY BE TOO LATE

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YOUR KPIs MAY BE TOO LATE

Tony Unfriend, CSA 360

Traditional KPIs (Key Performance Indicator) present themselves too far into the reporting process to real-time relevant or even helpful in the Physical Security Industry. Unfortunately, by the time they receive critical data, the incident is over, and someone could be injured, which could lead to the termination of the contract.

It’s flawed to look backward at compliance and completion analysis, passively waiting to see if you performed an inspection, completed all site visits and post orders, security analysis, or penetration testing efficiently.

You may be accustomed to the wait for results, receiving during a Quarterly Business Review (QBR) when stakeholders are meeting and going over stats and data. But that’s too late to be acting on data.

There is a vast difference between knowing something in your business, and knowing the data that drives that thing. As the champion of your organization, you shouldn’t wait for lag metrics to evaluate tasks and efficiencies; you need real-time information. It would be best if you saw what is happening while it’s happening, as it’s happening. Security is a real-time industry, and for maximized safety and results, you need real-time evaluation and real-time data so that the focus can be on the process and the people. It’s much easier to intervene and course correct in the earliest stages of an incident than it is to go back in time.

The argument has become that many lead measures give insight on measuring the effectiveness of your team, however, the speed at which they are delivered to those charged with the task of managing and decision making, it’s a game of adjustment and reactivity. Real-time information allows a well-trained team to meet an incident where it’s at and deescalate, mitigating risk.

If there is anything that experience in this industry will teach you, it’s that you need to evaluate the shifts and hours that your employees are scheduled for, not what they are working, and you need to see discrepancies in real-time. And wouldn’t it be great to have smart scheduling software that will alert you when an employee is approaching overtime?

Most security companies don’t get reimbursed for unplanned overtime, and that payroll money has to come from somewhere. The most efficient method to reduce overtime is being able to look at your scheduling on a Monday to see where each employee will be with hours on Thursday- not waiting until Thursday to see who is still available and who is approaching the pay period billable hour limits.

It’s fair to assume that the first responder on the scene should find the resolution to the problem. Instant resolution and incident de-escalation are essential to you and your clients. Do you know how many issues or incidents are resolved with the initial responder on the first attempt? Real-time data visualization will assist in the achievement of identifying a new view of actual time spent, responder intervention level, and labor associated with incidents. Ideally, there will be one officer on each incident, but we all know there are situations that call for additional resources, and that’s understandable. When you get to the point where you have multiple officers on every report as the norm, it becomes necessary to start examining where the breakdown is occurring.

Do you have a low-confidence officer who needs backup on every call? Do you need to step in and re-administer training? Software exists to assist in finding the root issues rather than waiting for the outcomes.

Here is a tip from my experience: e-Learning is near the high end of the list of importance and is a critical employee-based KPI, and here’s why. If an incident that one of your employees responded to has gone under the microscope for whatever reason, you can provide instant documentation of training and certification with exact scores, dates, and times of completion. You have to be able to show critical stakeholders upfront the skill, strength, and growth investment that you have in your employed talent. That brings peace of mind to your client. Don’t wait to prove your value.

Tony Unfried holds a master’s degree in Public Affairs and Criminal Justice from Indiana University, where he graduated with honors. While enrolled in his master’s program, Tony worked for The TJX Companies, Inc., leading the region in loss prevention and moving the company toward technology use in Security. Tony went on to join the most significant security company in Indiana, managing more than 500 employees and 50 sites, including the Indiana Convention Center, Bankers Life Fieldhouse, and Ruoff Home Mortgage Music Center. Seeing a noticeable gap in technology use in the physical security sector, Tony created his first security software application, launched at the Super Bowl in 2012, and recognized twice for Excellence in Mobile Technology by Techpoint. Tony has also spoken on Tech in Physical Security on panels with ASIS and IAVM.

Continue reading the 2019 Q4 edition of The Californian

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Kate

The Californian 2019 Q4 – USING TECHNOLOGY TO MAKE THE INVISIBLE VISIBLE

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USING TECHNOLOGY TO MAKE THE INVISIBLE VISIBLE

Chris Anderson, Silvertrac Software

We sat down with Lawrence Borgens – founder of Delta Protective Services – to ask him about the process of switching his security company from paper reporting to Silvertrac. Delta Protective Services (DPS) was founded 26 years ago in 1993 on a mission to “create safe communities.” They have since grown to an operation of 85 officers, including standing guards and mobile patrol. Lawrence is focused on growth and making it easier for people to become customers.

Information Can Make or Break an Operation

Like every security company before the rise of computer technology and the internet, Delta Protective Services handled reporting through paper DARs. It didn’t take much for DPS to be fed up with paper reporting. After only a few years they “had pieces of paper coming out of [their] ears and [they] were running out of space to store [reports].” Getting paper reports to clients was a disaster. Information was incomplete or incorrect. DPS knew they needed a better solution. They first looked to Deggy wand and buttons, but quickly found that they “were very cumbersome. It was electronic, but also pretty primitive.”

The Desperate Need for Change

Lawrence was determined to find the best solution for his company. He couldn’t go back to paper reports, but the Deggy wand and button were not getting the job done. After talking to another local security company owner, DPS implemented an early version of Silvertrac – called Real-Time DAR – in addition to the Deggy system.Once Silvertrac was released, they started using it at a few of their locations in addition to Deggy and Real-Time DAR.

Delta Protective Services had quickly gotten into a mess. They were running three separate electronic reporting systems between all of their locations. “I came to a point in my company and in my business where I knew I just needed to land on something. My indecisiveness about selecting a reporting tool was making my staff indecisive also.” Supervisors and account managers couldn’t work together on three different systems. It was clear to Lawrence that software on its own wasn’t the solution. He needed the right solution for his entire operation.

Searching for the Right Solution

After numerous conferences, conversations with other owners and multiple product demos, Lawrence found that “there were pros and cons to every solution.” But at the end of the day, Lawrence chose Silvertrac.

“Let’s just say, for the sake of argument, that all the technologies were equal. Here’s what caused me to make my decision. Silvertrac absolutely cares about, thinks about and produces good quality tools for security business owners to help them improve their business. [They] come from the industry. [It’s] not a bunch of software people that decided, ‘Hey, here’s a niche we can get into.’ No, it’s a bunch of security guys that saw a problem and worked [hard] become software people so that they could fill this gap and provide this service that we need in our industry. What’s important to Silvertrac is that their customers win.”

Delta Protective Services Today

Two years after moving away from paper reporting, Lawrence Borgens found the right solution for his company. Immediately he saw a big difference in two areas.

Accurate Reporting

“Silvertrac makes what’s invisible visible.” Lawrence would not let this go. He and his management team have been able to increase quality control. He has gained full transparency over every part of his operation; from the officers to management to customers, everything is out in the open. “If I have a good officer, you see it. If I have a bad officer, you see it. I can’t hide anything from my clients and that’s OK with me. What makes us different than our competitors is how we deal with our mistakes, not that we don’t make them because everybody makes them.”

As a result, Lawrence can make current and potential customers believe in his services. It is pretty much an expectation today that a security company has a guard security guard management software. But it’s not the software that sets Delta Protective Services apart. Lawrence has been empowered to provide his customers with the information they need to trust him. “If you’ve got a client that’s awake at 2:00 AM looking at the computer, they can log in and watch the officer do rounds while they’re doing it and see the pictures and see everything that’s going on.”

Increased ROI

Delta Protective Services used to have cabinets at every job site. These cabinets had – on top of mountains of paperwork – radios, phones and cords. Many of you can see where this is going. Lost paper reports meant no information for clients or for management. Lawrence couldn’t improve the decision making for his operation. Company-owned technology was breaking regularly. Not only did DPS have to pay for the fixes, but managers, field supervisors, and sometimes even Lawrence himself had to show up to a job site to replace chargers, phones, and radios that were either broken or forgotten. All of this resulted in wasted time, money, and resources.

Luckily Lawrence came up with a solution that worked for him. He purchased Silvertrac licenses for his officers’ to use on their personal cell phones. Learn more about his decision-making process in this awesome podcast.

*Note, there are specific policies and compliances that a physical security company must abide by when moving to a BYOD (Bring Your Own Device) model. Additional resources on BYOD policies can be found on  Silvertrac Extra and on Sherman Law Corporation’s blog.  

“I got rid of all my cell phones. It allowed me to also get rid of two-way radios. It also allowed me to get rid of the paper DARs and all the documents that go with it. Therefore, I also get rid of the cabinets that we were keeping at the job sites.”

Get the Results You’ve Always Wanted

Lawrence found amazing success once he figured out how to simplify his operation and prove the value of his services to customers. You can find success just like he did. Our mission is not to sell you a product. At Silvertrac, we win when our customers win. We want you to win more contracts, hire better employees, and meet the goals you’ve always wanted to achieve.  Schedule a demo today to find out how you can simplify your operation and prove your company’s value.

 

Chris is the Founder of Silvertrac Software and has been working in the security industry for more than 25 years. He enjoys working with our clients everyday to help them grow their businesses and really enjoy what they are doing. Chris currently lives and works in Seal Beach, CA.

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Kate

The Californian 2019 Q4 – NEW REQUIREMENTS FOR REPORTING SERIOUS INJURY OR ILLNESS AND DEATH

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NEW REQUIREMENTS FOR REPORTING SERIOUS INJURY OR ILLNESS AND DEATH

Jaimee K. Wellerstein, Esq. & Gregory B. Wilbur, Esq., Bradley & Gmelich LLP

A site supervisor at one of your security company’s posts calls into your dispatch center and reports that there was an altercation at a client site. Two of your guards had been asked by the client to remove a trespasser, but a scuffle broke out and the trespasser sucker-punched one of the guards. The other guard gave chase to the assailant briefly, then returned to her partner to render aid. The guard appeared fine but the punch opened a cut on his upper cheek, requiring a brief trip to the hospital for stitches. Is this a reportable event to Cal-OSHA under Labor Code section 6409.1, which requires reporting of serious injuries, illnesses, or deaths in the workplace?

At this moment, it is not, for at least two reasons. The definition of “serious injury or illness” included hospitalizations only of 24 hours or more, so a brief ER visit didn’t trigger a reporting obligation if the incident wasn’t reportable for another reason. And the definition also excluded injuries of any level of severity caused by commission of a Penal Code offense, excusing reporting for injuries suffered as a result of assault, battery, and other crimes. In our hypothetical above, both the duration of the hospital stay and the criminal conduct causing the injury would have made the above scenario one that did not have to be reported to Cal-OSHA.

But not for long. The definition of “serious injury or illness” was significantly amended earlier this year by Assembly Bill 1805, which takes effect January 1, 2020, and for the most part the effect has been to broaden the scope of the Cal-OSHA reporting requirements. The 24-hour minimum for hospital stays is gone: all hospitalizations, except those for medical observation or diagnostic testing, now trigger the requirement. The Penal Code exclusion was repealed as well, meaning criminal conduct no longer excuses reporting what would otherwise be a serious injury or illness. Another exclusion, for accidents on public streets or highways, remains in the statute, but has been narrowed not to include accidents occurring in construction zones. And the statute added amputation or the loss of an eye to the list of injuries requiring reporting, replacing language requiring the “loss of any member of the body.”

Returning to our hypothetical and applying the new law, an event that is not reportable in 2019 will be in 2020. The hospitalization for stitches makes the guard’s injury a serious one under the statute. Furthermore, the criminal conduct that would have excluded the incident from the reporting requirement before no longer does, as the Penal Code exclusion has been removed from the law.

EMPLOYER TAKEAWAYS

To make sure your safety and injury reporting program is in compliance with the new amendments, employers should first be aware of the up-to-date and complete list of triggers for mandatory reporting:

  • Incident that requires inpatient hospitalization other than for medical observation or diagnostic testing, OR
  • Incident that results in an amputation, loss of an eye, or any serious degree of permanent disfigurement

The most important changes to PPOs and other security providers are likely to be those highlighted above: mandatory reporting for any hospitalization other than for observation and testing, and the elimination of the exclusion for incidents resulting from crimes. Employers must make sure supervisors, human resources staff, and safety coordinators are all aware of these changes and the newest standards for mandatory reporting to Cal-OSHA.

Additionally, employers should be on the lookout for an announcement from Cal-OSHA regarding the establishment of an online portal for reporting serious injuries, illnesses, or deaths. Under another new law, Assembly Bill 1804, the agency is directed to establish the online portal to replace immediate email reporting of serious incidents as currently required. Employers may still report serious incidents by phone or email until the portal is established, after which they will be required to report by either phone or the portal. More information on incident reporting can be found here.

Jaimee K. Wellerstein is a Partner at Bradley & Gmelich LLP, and the Head of the firm’s Employment Department. Jaimee concentrates her practice in representing employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. She also provides employment counseling and training in all of these areas.

Jaimee routinely represents employers in federal and state courts and in arbitration proceedings throughout the state, as well as at administrative proceedings before the Equal Employment Opportunity Commission, the California Department of Labor Standards Enforcement, the United States Department of Labor, and other federal and state agencies. Jaimee assists as a Legal Advisor to CALSAGA, and is a member of ASIS International. She is rated AV-Preeminent by Martindale Hubbell, the highest peer rating available. jwellerstein@bglawyers.com / 818-243-5200.

 

 

 

 

 

Gregory B. Wilbur is a member of Bradley & Gmelich LLP’s Employment Department, where he provides aggressive and cost-effective representation to employer clients in a wide variety of proceedings in state and federal court and before administrative agencies. He has extensive experience litigating wage and hour class actions, PAGA representative actions, and discrimination, harassment, and retaliation lawsuits under various equal employment and whistleblower statutes. He has also represented clients in appeals of Cal/OSHA and Labor Commissioner penalty assessments, including seeking judicial review of administrative decisions.

In addition to his active litigation practice, Greg also provides advice and counsel to employers to prevent costly disputes from arising, with a focus on high-risk areas such as wage and hour compliance, reasonable accommodation and the interactive process, and employee leaves of absence. He also helps clients manage their employment law exposure by advising them on the use of arbitration agreements with class action waivers, and drafting such agreements to ensure they remain enforceable in a rapidly changing legal landscape. gwilbur@bglawyers.com / 818-243-5200.

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The Californian 2019 Q4 – SIX COMPLIANCE TRENDS TO FOLLOW RIGHT NOW

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SIX COMPLIANCE TRENDS TO FOLLOW RIGHT NOW

Keep yourself informed and your business in compliance.

Team Software

The landscape for labor, tax and payroll compliance is always shifting. At TEAM, we keep our eye on these topics because we know how challenging it can be to stay informed. We understand how important (and challenging) it is for janitorial and security contractors to stay in compliance. And, we know how costly noncompliance can be. That’s why we’re bringing you an updated list of compliance trends for you to follow.

Workplace Regulations for Nursing Mothers

What’s going on?

In 2018, both California and New York City provided additional legislation at the state and city level to support the needs of nursing mothers. The intent of the state and local mandate is to augment the Fair Labor Standards Act (FLSA) legislation that was enacted in 2010.

This legislation focuses on offering the amount of time and breaks needed by nursing mothers as well as the physical space that must be available to pump breast milk. The trend is that a lactation space must be a private room and not a bathroom. Legislation also covers the duration of the right to pump, which can be up to three years following the birth of her child.

What does this mean for you?

Many companies are using staff scheduling to support the lactation mandate along with meal and rest breaks. Most jobs in service-related industries, especially in security companies, can’t be un-staffed, so businesses have started scheduling lunches and breaks to ensure they can cover the breaks and work area. Scheduling and time and attendance software can help manage the staffing challenges that come along with these labor mandates, from ensuring coverage through smart scheduling practices to providing meal and rest break notifications and audit trails.

 

Legal Medical Marijuana Use

What’s going on?

While all recreational and medical marijuana use is still illegal under federal law, many states are facing a new discussion around how to handle medical marijuana use in relation to employment law. Medical marijuana is not covered under the Americans with Disabilities Act (ADA) or Family Medical Leave Act (FMLA) – yet. However, many state employment laws are changing to accommodate the legal use of medical marijuana. The most recent state changes are coming from California, Nevada, New Mexico and Oklahoma. The key component to most of these laws is whether reasonable accommodations can be provided without jeopardizing the ability of the employer to maintain a safe and productive workplace.

 

What does this mean for you?

From an employer’s perspective, the most significant change to the law may be the addition of explicit permissions to take medical marijuana use into consideration when the applicant or employee holds, or will hold, a position with safety-sensitive job duties. We recommend reviewing your company’s drug testing policy on an ongoing basis to be prepared for future legislation in your state, especially if you operate in one of the 46 states where some form of medical marijuana has already been legalized.

This article highlights two of the U.S. labor, tax and payroll compliance updates we’re watching right now. For the other four, download our free Compliance eBook.

TEAM Software is dedicated to ensuring our software solutions meet the ever-changing compliance needs of our customers. While we’re committed to keeping you informed, it’s important to do your own research, and consult your own legal and tax advisors when necessary, too. Continue to use industry resources such as the Society for Human Resource Management (SHRM) and the American Payroll Association (APA) to stay informed on all compliance updates.

Continue reading the 2019 Q4 edition of The Californian

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