Kate

The Californian 2020 Q2 – INSURANCE IMPLICATIONS OF RISKY CONTRACTS

INSURANCE IMPLICATIONS OF RISKY CONTRACTS

Josh Ring, El Dorado Insurance Agency, Inc.

The current economic situation has given rise to an increased number of security companies entertaining contracts that they would normally look to avoid.  The continued lack of new work, reduced hours at current job sites and slow-paying customers are forcing security company owners to explore additional sources of revenue in order to keep their companies afloat.  While I’m certainly not going to suggest that any firm allows themselves to go “belly up”, there are factors that need to be weighed when taking on additional (and potentially riskier) contracts.

First and foremost, make certain to verify that your insurance policy does not specifically exclude coverage for the type of work being entertained.  Most insurance policies for security companies have exclusions that deny the company coverage in occasions where certain work is being performed.  For instance, the most prevalent exclusion on policies is for “Bars, Nightclubs, Taverns & Similar Establishments”.  It is my experience that most company owners are aware of this exclusion and will look to avoid these contracts if the exclusion is found on their policy.  However, there may be additional exclusions that you should be aware of before entering into a work agreement.  If you are unsure, my advice in this situation is to speak with your insurance professional with regards to the coverage on your policy.  They will be well versed in the exclusions and should be able to advise if the contract you are entertaining would be covered in the event of a claim.

The second, and less obvious factor that should be considered is your overall client portfolio.  With respects to an insurance carrier, certain operations performed by a security contractor are considered riskier than others.  These operations may not be explicitly excluded by your policy but could have a negative impact on your underwriting at the time of renewal.  This negative impact could come in the form of increased premiums or non-renewal on the part of the carrier.  Additionally, and equally as important could be the deterioration of your loss ratio.  With riskier operations certainly comes the increased exposure to claims.  As we all know, when claims start to occur an insurance carrier will take a very hard look at the policyholder at the time of renewal to determine their profitability and pricing strategy for the coming year.  Again, I stress that engaging your insurance broker in this situation is extremely important and beneficial in both the short & long term.  Your broker will be able to offer insight as to what contracts might be best to avoid if possible so that your company maintains a “clean” profile as viewed by an insurance carrier.

 

At the end of the day, neither your insurance broker nor your carrier is on the frontlines working to keep their security company in business.  It is up to each individual company owner to decide what risks they are willing to take and accept the potential consequences of those choices.  However, by enlisting the expertise of your insurance professional, you will be able to make the most informed decision possible.

Josh Ring, CIC is the President of El Dorado Insurance Agency, Inc., a family-owned business specializing in custom insurance programs for the Security Industry since 1968.  Josh oversees the agency and its customers, along with coordinating the development of new insurance products and programs.  Josh graduated from The University of Texas McCombs School of Business with academic honors. He also holds a Certified Insurance Counselor (CIC) designation.  Josh lives in Katy, Texas with his wife and two children.  In his spare time, Josh loves to run, travel, and spend time with his family.

/by
Kate

The Californian 2020 Q2 – PHYSICAL SECURITY SUCCESS DURING COVID-19

PHYSICAL SECURITY SUCCESS DURING COVID-19

Chris Anderson, Silvertrac Software, CALSAGA Network Partner

We live in a modern world, where science and technological advancements drive our day-to-day life and the growth of our communities. It was a world many thought was at least mostly bulletproof against mass disruption caused by new ailments and diseases. But then COVID-19 hit, and most of us got tossed into the chaos of figuring out what to do during this unique crisis.

What happens to our families? To our businesses? To our employees? What happens to our world as we know it once this passes?

While the world continues to be blinded by noise and chaos, our loved ones either shelter-in-place as non-essential workers or go out into the world to heal and protect our communities.

The Silvertrac team has dedicated its efforts to bring some clarity to the noise by providing informative and helpful resources to security personnel and healthcare workers so they can continue to do their jobs safely and effectively.

Physical Security Impact

In addition to monitoring this crisis through a variety of sources, we have gotten our insight from clients – directly from the frontlines of security operations. This is what we know about the impact of COVID-19 on physical security operations so far:

  • Operations that solely contract with events are struggling more than operations that have diversified their clientele.
  • Operations that are diversified are seeing an increase in mobile patrol contracts for closed businesses, HOAs, and rental properties.
  • Operations are seeing an increase in domestic violence, fights, and violent crimes while shelter-in-home orders are in effect.
  • The most successful operations are ones with a firm foundation of delegation/structure, and team members willing to go above and beyond for the sake of maintaining a successful operation.

 

It is encouraged that all essential workers, including security officers, carry with them an authorization letter, should they be stopped by law enforcement or National Guard personnel.

Finances

Here is what we know about the financial challenges that are happening to the physical security industry as COVID-19 unfolds.

 

Many of the financial issues stem from the already tight margins that small-to-midsize security companies operate with, but we are also seeing problems coming from the increasing number of inoperable businesses and inability for people to pay rent or mortgages. Everyone is hurting, and it’s having a snowball effect across all industries, including ours.

Client Payments

First and foremost, Silvertrac always advises working with clients before making any drastic decisions and nullifying a contract. We believe that creating partnerships with clients, not just being a vendor who shows up for the bare minimum, is a great way to think about client relationships no matter the situation.

 

Second, if you are struggling to receive payment and you are unable to come up with a payment plan with your client, we have seen security operations start requiring 1-2 months of payment in advance to ensure that cash flow stays as normal as possible..

CARES Act

Businesses around the country – especially small businesses – continue to feel the effects of social distancing and shelter-in-place orders. The $2 trillion CARES Act was signed on March 27, 2020, as an attempt to protect these businesses and the US economy.

 

The most substantial part of the CARES Act is the Payment Protection Program (PPP). This $349 billion fund is meant to assist small businesses with payroll costs, mortgage interest payments, rent, utilities, and interest on debt that has been accrued before 2/15/20.

 

Here are some of the guidelines for applying for the CARES Act:

  • Companies must have less than 500 employees.
  • Sole proprietorship and independent contractors are eligible.
  • Anyone on payroll as of 2/15/20 is eligible for payment.
  • Families First Coronavirus Response Act is not eligible for PPP.

 

Applying for a PPP loan is proving to be challenging. Banks are doing their best to keep up with the number of loan requests coming through while also trying to keep up with real-time government updates.

 

Loans are given out on a first come first serve basis so businesses are encouraged to apply sooner rather than later. Keep in mind, it is critical that all paperwork is filled out thoroughly and correctly. If mistakes are made, business owners will have to resubmit their request and go to the back of the line.

 

With only so much money to loan out and continual changes, it will be up to you, the business owner, to maintain contact with your bank and local SBA office to make sure that your paperwork is being processed in a timely manner.

 

**As of the week of 4/13/20, the allocated CARES Act PPP funds have all been accounted for. The government is reviewing how to add additional funds to this program.

Operations

In order to maintain successful security operations, finances aren’t the only driving factor. A stable foundation is what determines the winning operations from the losing operations. Making sure the correct organizational structure and proper tools are in place is what ensures a security team can operate under the pressure of an evolving crisis.

Organizational Structure

The most successful clients that Silvertrac has served over the years have implemented a combination of a structured hierarchy that reinforces delegation and team members who are willing to do whatever is needed to get the job done.

 

While there is no one right way to build a physical security organizational structure, at its core the structure should include a downward delegation from owner to supervisor to security officer. The more officers you have the more supervisors you will need.

 

Decentralized command, which promotes the ideas of trust and delegation, teaches us that supervisors most effectively manage 5-6 team members at a time. Of course, not all operations are able to maintain that supervisor to officer ratio. In that case, communication is key to the success of the operation.

 

Many of the ex-LEO and ex-military security business owners that Silvertrac works with have chosen to build an organizational structure that mirrors their respective agencies. This has proven to be a successful technique that not only empowers employees but provides a structure of growth for officers to move up the ranks.

PSIM

Physical Security Information Management (PSIM) systems are another important part of a successful security operation. A PSIM system collects and displays information from various security systems in a central technology platform. This includes video feeds, access control, and incident reporting, to name a few.

 

All of these different data points are what allows a security operation to stay on top of what is going right and what is going wrong. It allows supervisors to know when and where their officers are and how quickly something is being resolved or if it isn’t being resolved.

 

PSIM systems are what save a security operation when a client is upset or accusing an officer of wrongdoing. Supervisors can quickly and easily go pull all of that data and provide proof of no-wrongdoing or provide a disciplinary response if something has gone wrong.

 

These systems also give owners and executive teams hard data to help them determine if the operation is meeting monthly, quarterly, or annual goals. If you don’t know where you are or where you are going, how is a business supposed to grow?

 

In the scope of COVID-19 and overall crisis management, PSIM systems can help to maintain order within the chaos and noise of the outside world. We have one client running anywhere from 70-80 Silvertrac portals at a time and continues to bring on new contracts at a very fast rate due to COVID-19. Without a system like Silvertrac in place, they would be totally disorganized and inefficient at protecting their increasingly violent communities.

 

If you aren’t currently running a PSIM system or are exploring your options, the Silvertrac team has a few different options that may be beneficial for your security operations.

 

  • Silvertrac Lite – A free, paired down version of our original Silvertrac guard management solution. Perfect for operations getting started or are struggling to maintain contracts or receive payment during the crisis.
  • Silvertrac – Our original, top-rated guard management solution perfect for small-to-midsize security operations.
  • Trackforce – Earlier this year, we joined the Trackforce Valiant team to offer the best guard management solutions to the industry that service all tiers of security operations. Trackforce is a great choice for enterprise operations and integrates with Valiant’s work-labor management solution for a true all-in-one security management platform.

Health & Wellness

Mental health is always important. However, in times of crisis, mental health must become a bigger priority. With the forced seclusion from normal life, the anxiety that comes along with numerous points of uncertainty, the fear of our loved ones being sick, and the weight of financial crisis looming, the health and wellness of security officers are important not only for their safety but also those of non-security personnel.

 

Here are a few tips to help keep your security operation healthy and happy so they can continue to serve our communities on the front lines:

  • Laugh – It seems silly, but laughing helps to keep serotonin levels up and the mood light.
  • Don’t schedule too much OT – Just like all of us, officers feel the weight of what is happening right now. Allow them time to decompress once they get off a shift so they can show up ready to perform at their best the next day.
  • Provide time off – Give your team members time to relieve themselves from the additional stress of being on the front lines of this pandemic. They need a mental break and will be better at their jobs after receiving some time to relax.
  • Play video games/watch a movie/read a book – These three tools can be nice escapes from the day-to-day chaos that we are all living in, especially for officers who are seeing the sins of the world out on the streets.
  • Eat healthy – Maintaining a well-balanced diet keeps your mind and body sharp. Not only will it put you at less risk to get sick (including catching COVID-19), but it will keep officers more alert on duty.
  • Fitness – Keeping your body moving helps to keep your mind and body sharp and healthy. It provides extra energy and releases the stress/anxiety that comes along with working through a crisis.

 

Security operations don’t have to be caught in the under-current of COVID-19 or any other crisis. Building a solid foundation and keeping up on the changes of a crisis will allow a physical security company to roll with the punches of the chaos.

 

Making sure you and your team are maintaining communication and a will-do attitude is helped by proper self-care and makes a world of difference when operating under the natural stress and anxiety of a crisis.

 

Together, these tools not only help your team to survive the crisis, but they may also help you to grow your business and your team for the better.

 

The Silvertrac team would like to thank all of the security operations and personnel continuing to serve on the front lines during the COVID-19 crisis. We are incredibly grateful for your efforts and sacrifices. We are here to support you during this time, however we can.

 

Catch a replay of the April Thinkcurity COVID-19 Q&A here!

 

Chris is the Founder of Silvertrac Software and has been working in the security industry for more than 25 years. He enjoys working with our clients everyday to help them grow their businesses and really enjoy what they are doing. Chris currently lives and works in Seal Beach, CA.

 

/by
Kate

The Californian 2020 Q2 – LOS ANGELES SECURITY COMPANIES WILL BE SUBJECT TO NEW RIGHT OF RECALL AND WORKER RETENTION ORDINANCES

LOS ANGELES SECURITY COMPANIES WILL BE SUBJECT TO NEW RIGHT OF RECALL AND WORKER RETENTION ORDINANCES

Jaimee K. Wellerstein, Esq. & Annette M. Barber, Esq., Bradley & Gmelich LLP, CALSAGA Legal Advisor

After much discussion and several modifications, on April 29, 2020, the Los Angeles City Council voted to adopt two controversial new Ordinances aimed at regulating the order of rehiring laid-off employees due to the COVID-19 pandemic and requiring retention of existing workers for up to 6 months in the event of ownership transfers in Los Angeles. The Mayor is expected to approve both. [Although these only apply to the City of Los Angeles, we suspect this will grow into a statewide trend.]

The Ordinances will apply to all security companies with 25 or more employees who provide security services to commercial properties.  It also applies to all businesses in the hospitality sectors (includes hotels, event centers and sports venues), property management services, and airport services. It includes those contractors and subcontractors with 25 or more employees who provide janitorial, maintenance and security services to those sectors, as well.

The Ordinances provide a worker the right to bring a private cause of action against an Employer for violating either Ordinance after providing the Employer with an opportunity to cure the alleged violation. Workers can be awarded reinstatement rights, front and back pay, benefits they would have received, attorneys’ fees and costs, and punitive damages for violation of the Right of Recall Ordinance only. The Ordinances are set to be reviewed again on March 1, 2022.

Right of Recall Ordinance

The Right of Recall Ordinance would require Los Angeles businesses that earned gross receipts in excess of $5,000,000 in 2019 and that laid off non-supervisory employees with six months or more of service for non-disciplinary reasons on or after March 4, 2020, to notify the employees (in writing) of any job openings for which they are qualified, and to offer open positions in order of seniority.

Being qualified is defined as holding the same or similar position at the same site of employment at the time of separation; or the laid-off worker can become qualified with the same training that would be provided to a new hire for that position. If more than one laid-off worker is qualified, the employer would have to offer the position to the worker with the most seniority at the employment site. The laid-off worker then has five (5) business days to respond to the offer.

The Ordinance also creates a rebuttal presumption that all layoffs and terminations occurring on or after March 4, 2020 were for non-disciplinary reasons.

 

Worker Retention Ordinance

The Worker Retention Ordinance would apply to businesses that have or will change ownership or control from March 1, 2020 through March 1, 2022, requiring them to provide seniority preference to certain workers if there is a change in business ownership within two years of the pandemic emergency declaration.

Under this Ordinance, within 15 business days following the change in control, the “Incumbent Business Employer” would be required to post written notice advising workers of the change in control in a conspicuous place. The notice must remain posted for six (6) months after the “Successor Business Employer” takes over.

A “Worker” is covered under the Ordinance if:

  • they worked for the Incumbent Business Employer for at least six (6) months prior to the change in ownership;
  • their primary place of employment is a covered business subject to a change in control;
  • they are employed or contracted to perform work functions directly by the Incumbent Employer Business or by one with whom it contracts; and
  • they worked for the Incumbent Employer Business on or after March 1, 2020 and before the execution of the transfer document.

The Successor Business Employer shall be required to hire covered workers of the Incumbent Business Employer for six (6) months after transfer of the business, and make a written offer of employment to each.  The offer must be kept open for ten business days.  If the Successor Business Employer requires fewer workers than the Incumbent Business Employer, workers must be retained by seniority within job classifications. Each worker hired must be retained for no fewer than 90 days, but can be discharged for cause. At the end of the 90 day period, the worker must be given a written performance evaluation for a permanent position.

Lessons for Employers:  If your business operates in the City of Los Angeles and you are restarting your business after layoffs, be prepared to recall laid-off workers by seniority. Also, if you assume ownership of a business in the next two years, be prepared to offer employment to the workers from the incumbent business for at least 90 days, keeping seniority in mind.

Need assistance with managing your workforce during COVID-19?  Contact the attorneys at Bradley & Gmelich LLP.

 

Jaimee K. Wellerstein is a Partner at Bradley & Gmelich LLP, and the Head of the firm’s Employment Department. Jaimee concentrates her practice in representing employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. She also provides employment counseling and training in all of these areas.

Jaimee routinely represents employers in federal and state courts and in arbitration proceedings throughout the state, as well as at administrative proceedings before the Equal Employment Opportunity Commission, the California Department of Labor Standards Enforcement, the United States Department of Labor, and other federal and state agencies. Jaimee assists as a Legal Advisor to CALSAGA, and is a member of ASIS International. She is rated AV-Preeminent by Martindale Hubbell, the highest peer rating available. jwellerstein@bglawyers.com / 818-243-5200.

 

 

 


Annette M. Barber is Special Counsel on Bradley & Gmelich LLP’s Employment Team.  She represents clients providing employment advice and counsel in all aspects of hiring, performance management, training, compensation, and termination. Annette spent 17 years working with a global security company of 100,000 U.S. employees as an employment law attorney and then as Corporate Vice President directing HR Compliance nationwide for all 50 states, Puerto Rico and Guam.

Annette drafts and revises policies, handbooks, and extensive training materials for the firm’s clients. She provides workplace trainings, as well as workplace investigations. She is a member of the Association of Workplace Investigators, numerous bar associations and employment law sections.  abarber@bglawyers.com / 818-243-5200.

 

 

Bradley & Gmelich LLP is 25-attorney AV-Preeminent rated law firm who, for the past 20 years, has represented business clients in all matters of civil litigation, business law, and employment matters. Its Employment Department represent employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. It also provides employment counseling and training in all of these areas. Visit www.bglawyers.com.

 

/by
Kate

The Californian 2020 Q2 – SAFETY – 2020 COVID-19 PANDEMIC

SAFETY – 2020 COVID-19 PANDEMIC

Shaun Kelly, Tolman & Wiker, CALSAGA Preferred Broker

We hope everyone is safe and healthy during this time.

The COVID-19 global pandemic has modified the way we live, how we interact with others and how we conduct our businesses. It is impossible to predict exactly what the world and our daily lives will look like going forward. However, we can assume that we will all be required to implement safety policies and procedures to protect ourselves, employees, clients and the public from infectious diseases. This will include providing a safe workplace/worksite and complying with new safety regulations.

To assist in providing you guidance and resources, here is information that may help you prepare for what is expected of you now and what may be expected of you in the future regarding safety policies, procedures and training:

Safe Workplace/Worksite

Cal/OSHA recommends employers to follow recommendations from the Centers for Disease Control. Employers are required to determine is COVID-19 is a hazard in their workplace. If there is a workplace hazard, then employers must implement proper measures and provide training to their employees on their COVID-19 infection prevention methods

Employee Training

  • Encourage employees not to come to work if sick or if there is a sick member in their household
  • Identify potential source of exposures at work, especially if working with clients/public What engineering and administrative controls are being implemented to protect workers
  • What PPE is being provided to protect workers

Cal/OSHA

California Department of Public Health (CDPH)

Center for Disease Control (CDC)

 

Compliance

To stay current and up-to-date on COVID-19 Safety Compliance and Training, which seems to be changing daily, we consult with GotSafety. They have been a great resource for us and our clients. COVID-19 has brought up new safety concerns and below is a link to a webinar they provided on thatsubject. Included are guidelines to an “Infectious Disease and Response Plan”. Also, a “Training Lesson”specific to the Security Industry should be completed soon.

Click here to review the webinar to assist you with your own Safety Program

 

COVID-19 Claims- Latest CA Workers’ Compensation Update

Two major decisions pertaining to COVID-19 claims taking place.

The first is that Governor Gavin Newsom is prepared to issue an executive order that would create a conclusive presumption that COVID-19 illnesses and deaths sustained by “essential workers” are work-related, and therefore covered under workers’ compensation policies. Other states have already taken similar actions, by executive order or legislative enactment.

Second, the WCIRB Governing Committee voted unanimously on Friday (4/17/20) to submit proposed changes to its operating plans that would: 1) exclude COVID-19 claims from employers’ future experience rating modifications; and 2) exclude from calculation of employers’ payrolls all paymentsmade to employees who are still being paid but who are not working.

Additional COVID-19 Employee Benefits Plan Update

The implementation of an “Infectious Disease and Response Plan” is not mandatory per code (at thistime), however it is important to assess all hazards per your IIPP (which would include COVID-19) and be proactive for the health and safety of your employees and clients. So, I would say an “Infectious Disease and Response Plan” IS MANDATORY. The impact of an effective Safety Program createspositive changes in employee behavior, which in turn benefits you. Please let us know if we can assistyou with your questions regarding your Safety

Take Care and Be Safe!

Shaun Kelly joined Tolman & Wiker Insurance Services in 2005.  He specializes in all lines of property and casualty insurance for industries including contract security firms, agriculture, construction, oil and gas. Shaun received a BS in Business Administration with a major in Finance from California State University in Fresno, California. He is an active member of several industry associations, including the Association CALSAGA, the Kern County Builders Exchange and the Independent Insurance Agents of Kern County. Shaun can be reached at 661-616-4700 or skelly@tolmanandwiker.com.

/by
Kate

The Californian 2020 Q1 – THE IMPORTANCE OF INCREASING COMMUNITY SECURITY

THE IMPORTANCE OF INCREASING COMMUNITY SECURITY

Mark Folmer, TrackTik, CALSAGA Network Partner

In the aftermath of a string of attacks targeting various communities around the United States, many state officials are calling for more protection. In New York state, for example, the governor has announced increased patrols by the state police in communities to counter what he calls “domestic terrorism.” Several state lawmakers across the United States have also asked the National Guard to visibly patrol and protect communities.

In Long Beach, California police will increase visibility and perform additional patrols and have asked the public to alert police if they see anything suspicious. Los Angeles officials have also modified how they respond to world conflicts and terrorist acts as tactics change. Post-9/11, authorities focused on protecting large-scale targets like high-rises, famous landmarks, and airports. They are now looking more at “soft targets” after several attacks targeting crowds of people celebrating in their communities and pedestrians have occurred. Security is also being beefed up at the Los Angeles port and LAX.

Community Involvement

But it’s not just physical security that officials are changing. Some communities are creating neighbourhood safety coalitions, or neighborhood watch programs, which will allow communities to work together to catch signs of crime and violence and report them before anything happens.

“If you see something, say something™?” which became the unofficial slogan of post-9/11 America, is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity to state and local law enforcement. In the wake of the recent communal attacks, public awareness matters now more than ever.

A few ways you can help keep your community safe: pay attention to your surroundings, get to know the neighbors, use timers on lights inside your home, install motion-sensors on lights outside your home, and never post your vacation dates on social media. As you spend time in and around the community, if you see something that doesn’t seem quite right, say something. By being alert and reporting suspicious activity to your local law enforcement or security officials, you can protect your family, your neighbors, and your community.

Public safety and security is everyone’s responsibility though. If you see suspicious activity, report it to local law enforcement or a person of authority:

  • Who did you see?
  • What did you see?
  • When did you see it?
  • Where did it occur?
  • Why is it suspicious?

The Role of Security Companies

Security companies can also play an integral role in keeping your community and property secure and safe. Many security companies, often working in collaboration with local police, offer home protection programs designed to deter and respond to criminal activity, safeguard homes and properties, and encourage residents to collectively protect their communities.

When hiring a security company, here are a few qualities that you should look for:

Reputable Industry Provider

It’s important to find a reputable and trustworthy service, regardless of the size of the company. Look for a security company that provides excellent customer service, has a solid reputation with positive reviews, and values client feedback. A quick Google search could reveal a company’s reputation through Linkedin and Facebook reviews.

Trained and Certified Guards

Ask your prospective security company about the qualifications of their staff. It’s important that the security company provides guards that are well-trained and vigilant. Extensive training and discipline can set a top security guard apart from the rest. Be sure to check for certificates and licenses to know how much training the security guard has. If the guards are authorized to carry firearms, additional qualifications and carry permits may be required. Trained security guards know how to respond to crime and how to address any criminal activity like theft or vandalism.

Innovative Technology

Is the company up-to-date with the latest innovations in security technology? Most security companies promise that their guards are always on-time, stay alert, and respond appropriately when an incident occurs. But that promise should be backed up by what should be standard in the security industry–a security solution that verifies check-in/check-out, documents patrols and duties, . You should make sure the company has the ability to track guard activity with GPS tracking which provides a dynamic, real-time map of the location of guards at all times.

Summary

With police departments under increasing pressure to protect communities, despite reduced budgets and staff, many security organizations believe that the future of community security lies in improved public-private partnerships. Right now, police departments around the country spend more time dealing with noise complaints and rescuing cats from trees than solving crimes and enforcing law. So it just makes good sense to use private security officers to support state, county, and municipal policies agencies where they can make an impact on the safety and security of our communities.

Securing our communities shouldn’t be the sole responsibility of any one organization though. It should be a partnership between the citizens of the community working together with police agencies and security companies. Protecting our communities is not just about preventing crime. It’s also for the well-being of all the families in the community thanks to private security’s contribution to safety.

 

Mark was named to the prestigious IFSEC Global influencers list in 2018 & 2019 for “Security Thought Leadership”. He is also a highly active international security figure, member of ASIS and a Fellow of the UK Security Institute, as well as a world renown data-driven Operations & Security leadership expert. Mark is based in Montreal, Canada with TrackTiK, a dynamic and cutting edge tech company. Mark is also a lecturer and commentator on global security issues.

/by
Kate

The Californian 2020 Q1 – THE BUDDING CANNABIS SECURITY INDUSTRY: A BEGINNER’S RESOURCE GUIDE

THE BUDDING CANNABIS SECURITY INDUSTRY: A BEGINNER’S RESOURCE GUIDE

Chris Anderson, Silvertrac Software

Over the past decade, states all over the country have been slowly legalizing both medical and recreational cannabis use. However, industry regulations continue to be confusing, especially since each state manages its own cannabis regulations.

In order to better understand where the cannabis industry is going and what it means for your security operation, let’s start with some general knowledge of where exactly the country sits on the topic.

Cannabis regulation is almost exclusively managed at the state level. At the federal level, cannabis is categorized as a Schedule 1 substance, grouped with drugs like heroin and methamphetamine. This creates obvious hesitation and concern for entering the industry.

Our goal here is to help shed some light on how you can get in on this $12+ billion industry (estimated to shoot up to $66+ billion by 2025) legally – if you decide it’s the right move for your business. Given the nature of the industry, there will continue to be an increasing need for security, and some of these bids are worth some good money!

It should be noted, Silvertrac does not take a political or ethical stance on the cannabis industry or use. We are just here to provide facts and information relevant to the physical security industry, should you choose to go after cannabis bids.

Where is it Legal

As of January 2020, 33 states have legalized medical cannabis use and 11 states (along with Washington DC) have legalized both medical and recreational cannabis use. Most notable are California, Colorado, Oregon, and Washington, the first four states to legalize recreational use in the country.

To see a visual of cannabis legalization in the US, check out this map created by the National Cannabis Industry Association (NCIA).

In addition to the current legalized states, it is anticipated that another 6 states will likely vote to legalize recreational use in 2020.

Security Regulations

Because cannabis is regulated at the state level, it can be tricky to know exactly what regulations vendors have to abide by.

Silvertrac’s advice for anyone questioning what regulations apply to their business, regardless of what verticals they operate in, is to always assume the most strict regulations are the ones that you should follow.

In most instances, when dealing with security regulations, California’s laws and regulations are a great place to start. They are more often than not the leader in security standards. If you default to California, by the time your state comes around to upgrading their standards, you will likely already be compliant.

Here are a few resources on California standards to get you started:

 

Video Surveillance Requirements

While there are a few different video surveillance requirements between states, the one standard requirement for all legalized states is that there must be 24/7 video surveillance for all entrances and exits at any dispensary.

Other common video surveillance requirements include:

  • Minimum camera resolution
  • Minimum frames per second
  • Back-up systems & failure detection
  • Areas surveilled
  • Monitoring accessibility
  • Video retention times (45/90/120 days)

For more information on these different areas of video surveillance requirements, these 3 articles are a great place to start:

For premises specific regulations, see section 500 of the BCC Text of Regulations.

Other things to keep in mind when researching video surveillance for cannabis security are:

Cannabis Security Trends & Best Practices

Any time you’re trying to break into a new vertical, it’s important to keep up on best practices and trends. We have compiled just a few for you here, but you can always check-out Silvertrac Extra for updated security best practices in a number of verticals, including cannabis security.

 

Now that you have a foundation for entering the cannabis industry, it begs the question, is your guard management software ready to take on the challenge? Silvertrac sure is! Request a demo today to see how you can simplify your security operation to take on new opportunities.

/by
Kate

The Californian 2020 Q1 – STAY CONNECTED WITH GUARD TOUR SOFTWARE

STAY CONNECTED WITH GUARD TOUR SOFTWARE

INCREASE THE VISIBILITY AND ACCOUNTABILITY OF YOUR SECURITY GUARDS WITH FLEXIBLE TECHNOLOGY OPTIONS

Team Software, CALSAGA Network Partner

Using guard tour software to keep track of your security guards is increasingly becoming standard practice, especially given the importance of accountability in the security industry. There are several ways to track your people and assets, and as technology continues to march forward, you have more options than ever before. Guard tour software typically uses one or more methods to track guard location, each bringing varied benefits, and each suited to different types of security contracts and requirements.

One example of a security company implementing guard tour software to achieve operational improvements is Trust Security Services, a privately-owned, licensed security agency servicing Maryland, Washington, D.C., and Virginia. Frustrated by expensive checkpoints, lackluster customer service and device limitations from a previous solution, Trust Security Services needed a better way to provide service to their customers.

Company leaders wanted a flexible tracking solution that would provide more visibility into their work and was backed by powerful reporting. So, they implemented Lighthouse, a workforce management platform from TEAM Software that provides complete visibility of workforces, mobile forms and workflows, and uses powerful reports to improve service delivery.

Trust Security Services’ goals when implementing Lighthouse included showing proof of work to minimize the risk of litigation, gaining a competitive advantage, providing real-time reports to improve the response time of dispatched teams, and accessing past patrol reports to check for accuracy.

To meet these goals, three key Lighthouse features work together to deliver complete visibility and accountability.

QR Code Network

A network of QR codes are located throughout the sites guards patrol. QR codes require a close proximity scan and require the user to open up an app or scanner to make that scan and are very inexpensive to implement. They can be produced automatically and sold for the price of a sticker. And, QR scanners are as ubiquitous as mobile devices.

Mobile App and Alerts

The dedicated Lighthouse security guard mobile app allows guards to scan QR codes at predefined checkpoints and passively monitors the location of guards in the background. The app is also used to record patrols, manage tasks, report issues, complete inspections and communicate with managers.

Location data is sent from the app to the Lighthouse platform in real time and allows managers to ensure both the safety of their guards and that they’re meeting their service requirements. A real-time activity feed creates faster response times and alerts for completed tasks and reported issues from the field.

Live Maps and Reports

Web-based reporting is used to monitor security services and improve performance over time. Live maps are used to quickly identify a guard’s location and assign tasks. Heat maps help ensure required patrols are being completed. Robust and centralized web-based reporting measures compliance with patrols and records tasks, issues and inspections.

By actively using Lighthouse across 12 locations, Trust Security Services was able to reach their intended goals, including winning a new contract based on visitor logs for access control built through the Tasks module in Lighthouse, saving money by switching to QR codes instead of using expensive checkpoints, and proving guards were where they were supposed to be after a theft at one of their sites prevented costly litigation.

As a security company, the solution you choose should be based on your specific applications and requirements. As guard touring technology evolves, it brings you new and innovative ways to leverage their capability to track people and assets across locations. The best guard tracking technology for you depends on the environment you’re working in and your goals. And, sometimes, it can even make sense to leverage multiple technologies across a single property.

/by
Kate

The Californian 2020 Q1 – WHAT’S THE DIFFERENCE BETWEEN AN ATS AND A JOB BOARD?

WHAT’S THE DIFFERENCE BETWEEN AN ATS AND A JOB BOARD?

Jeff Davis, Kwantek, CALSAGA Network Partner

As we enter a new decade, it’s fun to reflect on how hiring has changed over the past 10 years.

The job board landscape continues to ebb and flow. Dominant players from the early 2000’s, like Craigslist and Monster, have faded to the background, while new business models and social platforms continue to drive more applicants (is the term ‘freemium’ antiquated yet?).

Nothing has spurred change more than record low unemployment rates.

High-turnover industries have adopted digital marketing strategies to lure candidates and manage a pipeline. In these industries, the hiring process resembles a funnel. As competition for workers increases, high-turnover companies are rightly tempted to do everything they can to fill the top of that funnel with more applicants.

With dwindling margins and limited recruiting budgets, it’s tempting to look at spending all your budget on one job board simply for volume.

But the top of the funnel is only one stage to improve, and there are many ways to accomplish that goal. While job boards have added functionality over the past few years, they still don’t have the firepower needed for all recruiting organizations.

Before you make such a move, ask yourself these key questions:

Can the job board manage my hiring process? Job boards are designed to find applicants. Applicant Tracking Systems (ATS) are designed to move those applicants through your hiring process. A ‘one size fits all’ workflow may not be best for your organization if you have high hiring volume.

How will the applicant data flow into our other systems? Will the applicant information flow into your background check vendor and onboarding paperwork? What about your ERP or payroll?

Redundant data entry is frustrating and expensive, and let’s face it – no one wants to run afoul of state and federal requirements. EEO, I-9’s, the new W4, and constantly changing state requirements should all factor into your hiring workflow. If you’re only using a job board, be sure to have a separate system in place to gather critical employee paperwork to maintain compliance. 

Am I getting all the information I need to make the right hire? The ‘easy apply’ trend has been fantastic for job seekers who can apply to multiple jobs in short order, but often employers need more info. Can the job board collect your entire application?

Will a single job board give me the quality applicants I need? Our data shows that different job boards attract different pools of candidates. Have you reviewed your hiring data to see which job board gives you the best quality candidates?

Like real estate markets, hiring is local and varies market to market.

We find that certain job boards work well in rural markets but fail in big cities. Some industries see fantastic results with ‘guerilla’ style recruiting tactics like fliers.

There is no perfect job board for all industries and markets, just like there is no singular hiring process for all organizations. Make sure you’re partnering with solution providers who diversify your applicant pool while helping you create efficiencies for your organization.

If you’d like to learn more about how to improve your hiring process, we’d love to talk! Click here to talk to us about your situation and see how Kwantek can help, or click here for additional helpful resources.

/by
Kate

The Californian 2020 Q1 – NEW YEAR, NEW DECADE, NEW LAWS!

NEW YEAR, NEW DECADE, NEW LAWS!

2020 EMPLOYMENT LAW UPDATE FOR CALIFORNIA EMPLOYERS

Jaimee K. Wellerstein, Esq. & Annette M. Barber, Esq., Bradley & Gmelich LLP

As we ring in a new year and a new decade, California employers are faced with a number of important new laws. Following are some key employment laws taking effect this year:

  • Sexual Harassment Training (SB 530): Last year, California employers were faced with SB 1343 which requires employers with at least 5 employees to provide at least one (1) hour of sexual harassment prevention training to all non-supervisory employees and two (2) hours for supervisory employees in California by January 1, 2020. SB 530 extends the deadline for mandatory sexual harassment training to January 1, 2021, and requires new supervisors to be provided trained within six (6) months of the assumption of a supervisory position.

Note that temporary services employers (including private patrol operators) must train all newly hired employees as of January 1, 2020, within 30 days of hire or 100 hours worked, whichever is earlier. Temporary services employers have until January 1, 2021 to train all current employees.

  • Prohibition of Mandatory Arbitration Agreements (AB 51): Intending to ban mandatory arbitration agreements, AB 51 was scheduled to go into effect on January 1, 2020. However, on December 30, 2019, a federal court issued a last minute temporary restraining order blocking AB 51 from going into effect and scheduled a hearing.

If it goes into effect, AB 51 would prohibit employers from being able to require applicants and employees to enter into arbitration agreements as a condition of employment. For now, the temporary restraining order remains intact and the matter has been taken under submission. Supplemental briefing is to be filed by the parties on January 24, 2020.

  • Sanctions for Failure of Employer to Timely Pay Arbitration Costs (SB 707): Employers must pay all arbitration fees and costs on time. If not paid within thirty (30) days, the employer is in material breach and waives its right to compel arbitration. Employer could then be subject to attorney’s fees and costs, and possibly evidentiary and terminating sanctions.
  • Expansion of Lactation Accommodation Requirements (SB 142): Lactation space must now include running water, refrigeration to store milk, and electricity or charging stations for electric or battery operated breast pumps.  The bill also provides for additional break time to express milk, policy requirements and penalties under the Labor Code for violations.
  • Settlement Agreements (AB 749): AB 749 voids “no rehire” provisions in settlement agreements entered into on or after January 1, 2020.  The law does include some significant exceptions, including where the employer made a good faith determination that the individual engaged in sexual harassment or assault.  Further, the law does not require an employer to rehire an individual “if there is a legitimate non-discriminatory or non-retaliatory reason for terminating the employment relationship or refusing to rehire the person.”
  • Independent Contractors (AB 5): AB 5 codifies the Dynamex Operations West, Inc. ruling, which changed the test used to determine whether California workers are deemed independent contractors. AB 5 codifies the “ABC” test, established in Dynamex, which presumes that all workers are employees, and places the burden on the hiring business to establish all of the following to classify a worker as a contractor: (A) the worker is free from the control and direction of the hirer in connection with the performance of the work; (B) the worker performs work that is outside the usual course of the hiring entity’s business; and (C) the worker is customarily engaged in an independently established trade, occupation or business of the same nature as the work performed for the hiring entity. If the company fails to establish any factor, the worker will be classified as an employee.  Extreme care and caution should be used with regard to classification of all independent contractors.
  • Prohibited Discrimination Based on Race Based Hairstyles (SB 188): Known as the Creating a Respectful and Open Workplace for Natural Hair (CROWN) Act, this law expands the definition of “race” under the California Fair Employment and Housing Act (FEHA) to include traits historically associated with race, such as hair texture and protective hairstyles. “Protective hairstyles” include, but are not limited to, “braids, locks, and twists.” The CROWN Act acknowledges the disparate impact workplace dress code and grooming policies potentially could have on black individuals. Policies that prohibit natural hair, including afros, braids, twists, and locks, are more likely to deter black applicants and burden or punish black employees than any other group. Employers should review their dress codes, grooming policies, and general hiring and employment practices to ensure compliance.
  • Statute of Limitations for FEHA Claims Extended to Three Years (AB 9): Under existing law, the California Fair Employment and Housing Act (FEHA) requires that an employee alleging discrimination, harassment, or retaliation must first file a verified complaint with the Department of Fair Employment and Housing (DFEH) before filing a civil action in court. Currently, the employee has a one (1) year statute of limitations to file their DFEH complaint. AB 9, known as the Stop Harassment and Reporting Extension (SHARE) Act, extends the deadline to file a claim with the DFEH to three (3) years. Employers should note that AB 9 does not revive claims that have already lapsed under the current one-year statute of limitations rule.
  • Amendment to California Consumer Privacy Act (“CCPA”) (AB 25): AB 25 clarifies that “consumers” under the CCPA includes employers, but exempts employers if they are collecting employee data for purposes solely relating to employment.  However, this exemption will expire on January 1, 2021. For now, businesses must:  1) implement physical and electronic security measures to safeguard personnel information of employees and job applicants; and 2) provide a disclosure notice to employees and job applicants listing the categories of “personal information” collected about them and the purposes for which the information will be used.  The disclosure may be provided to current employees through a handbook or memo, and to applicants at the time of
  • Recovery of Civil Penalties for Unpaid Wages (AB 673): Employees now have the right to recover civil penalties for unpaid wages. These civil penalties were previously enforceable only through an action by the Labor Commissioner.  Now, employees can recover $100 for each initial violation, and for a “subsequent violation, or any willful or intentional violation” of $200 for each failure to pay. AB 673 limits employee recovery to statutory penalties or civil penalties under the Private Attorney’s General Act (“PAGA”), but not both, for the same violation.
  • Unpaid Wages (SB 688): Amending Labor Code section 1197.1, which currently permits the Labor Commissioner to cite employers for failing to pay at least the minimum wage, SB 688 expands the power to issue citations for violations of unpaid wages that were less than the wage set by contract in excess of minimum wage.

Jaimee K. Wellerstein is a Partner at Bradley & Gmelich LLP, and the Head of the firm’s Employment Department. Jaimee concentrates her practice in representing employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. She also provides employment counseling and training in all of these areas.

Jaimee routinely represents employers in federal and state courts and in arbitration proceedings throughout the state, as well as at administrative proceedings before the Equal Employment Opportunity Commission, the California Department of Labor Standards Enforcement, the United States Department of Labor, and other federal and state agencies. Jaimee assists as a Legal Advisor to CALSAGA, and is a member of ASIS International. She is rated AV-Preeminent by Martindale Hubbell, the highest peer rating available. jwellerstein@bglawyers.com / 818-243-5200.

 

 

 

 

 

Annette M. Barber is Special Counsel on Bradley & Gmelich LLP’s Employment Team.  She represents clients providing employment advice and counsel in all aspects of hiring, performance management, training, compensation, and termination. Annette spent the past 17 years working with a global security company of 100,000 U.S. employees as an employment law attorney and then as Corporate Vice President directing HR Compliance nationwide for all 50 states, Puerto Rico and Guam.

Annette drafts and revises policies, handbooks, and extensive training materials for the firm’s clients. She provides workplace trainings, as well as workplace investigations. She is a member of the Association of Workplace Investigators, numerous bar associations and employment law sections.  abarber@bglawyers.com / 818-243-5200.

/by
Kate

The Californian 2020 Q1 – IMPROVING RISK MANAGEMENT NEEDED AS INSURANCE COSTS RISE

IMPROVING RISK MANAGEMENT NEEDED AS INSURANCE COSTS RISE

Tory Brownyard, Brownyard Group

Over the last decade the security industry has enjoyed what we in the insurance business call a “soft market.” That means underwriting guidelines loosen, making it easy to obtain coverage, and premiums decrease for many accounts. In fact, some security firms have been seeing lower insurance rates today than they had 15 years ago.

However, a rash of large legal settlements is resulting in the hardening of the security insurance market. That is, insurers are losing their appetite for some risk. This means they are instituting stricter underwriting guidelines for security firms, increasing rates and (perhaps) limiting coverage offered, especially to those with a history of severe or frequent claims. Firms with a troubled risk profile are likely to see substantial rate increases.

Large Settlements

Among the large legal settlements involving security professionals in the last 10 years are several in California. In a case dating from 2006 involving a teenager who was disabled following a shooting in a Fontana public housing complex, the security firm patrolling the area was held partially liable for a $55 million settlement. The settlement was made in 2013 — meaning the case was in costly litigation for years.

In 2010, an immigrant house painter was brutally beaten by a security guard in a Los Angeles bar and left with brain damage. Three years later, the security firm was held directly liable for negligent hiring and training of an untrained, unlicensed guard, and a jury awarded the victim $58 million for pain, suffering and medical expenses.

While these cases are infrequent and do not follow a distinct pattern in terms of setting or victims, they are having wide-ranging consequences for the security industry and the role of security officers, as well as for the security insurance market. Security firms are being implicated more often in very costly suits. While frequency of claims for security firms is generally not an issue, the increase in the severity of the claims being brought against firms is a cause of concern for insurers. Plus, the increased severity that we’ve witnessed over the last decade not only affects the security firms involved in claims, but the industry as a whole.

The increase in frequency of active shooter incidents is also having an impact on the risk profile of security firms. Since 1982, California has had the highest number of active shooter incidents of any state, including the most in 2018. Security officers, which are often the first line of defense in these incidents, can be the target of claims that allege they failed to prevent the tragedy.

Improving Risk Profiles

While individual security firms may have little control over these industry-wide trends, they can improve their own risk profile and limit their liability in the event of an incident, thus helping them minimize rate increases and preventing denial of coverage by a trusted insurance partner.

As I discussed in an article in The Californian last year, there are specific steps security firms can take to reduce their exposure:

  • Limit liability with carefully worded contracts. Some security services contracts may transfer a great deal of liability to a security firm, and that can be a problem when there is a claim. Instead, look for language that will limit liability to the security firm’s own negligence and not assume liability for a client’s negligence.
  • Make sure contracts clearly state the duties and responsibilities of the security officers. This can help limit liability when sorting out the details after an incident.
  • Make hiring and training a priority. Ensure security officers have an appropriate background for their posts. For example, insurers want officers with law enforcement experience at armed posts. In addition, make sure officers are trained for the specific settings in which they work. Underwriters like to see this type of situational training.
  • Consider the different risks of different industries. When evaluating potential risk, underwriters look carefully at whether the industry is high-risk. These are posts that have a great deal of exposure to the public, large crowds or criminal activity, as well as active shooter risk.

These are just some of the issues to consider when discussing your insurance policy with your insurance broker. With changes in today’s insurance market, security firms will be well served by proactive risk management and loss control — efforts that may help secure insurance and limit premium increases.

 

Tory Brownyard, CPCU, is president of Brownyard Group (www.brownyard.com), an insurance program administrator with specialty programs for select industry groups. In addition to his responsibilities as President, he currently spearheads the Brownguard security guard insurance program. Tory is a highly-regarded subject matter expert in the field of Security insurance and has contributed to industry publications such as Security Magazine and has been featured regularly in leading insurance publications. He can be contacted at TBrownyard@brownyard.com.

/by