AI Won’t Replace Your Officers. But It Can Bolster Your Back Office. Jordan Wallach, Belfry, CALSAGA Network Partner What five years of building software for security guard companies has taught us about where artificial intelligence actually helps, and where it doesn’t. Every operator I talk to, whether they run 40 officers or 4,000, eventually gets […]
BSIS Isn’t The Only Regulatory Chief in Town: Understanding Local City Permit Requirements and Regulatory Authority Over PPOs Wendy Pham, Esq., Bradley + Wellerstein, CALSAGA Legal Advisor Private Patrol Operators (PPOs) know that operating a security business in California requires licensing compliance with the Bureau of Security and Investigative Services (BSIS). What many PPOs don’t […]
Member Spotlight – Apex Security Training Shela Borr, CALSAGA Ambassador Committee Co-Chair The CALSAGA Ambassador Committee is proud to feature APEX Security Training in this quarter’s Membership Spotlight. While many of our featured members protect people and property in the field, APEX plays a different (but equally important) role in our industry: preparing the […]
Overcoming Operational Inefficiencies in Security Acquisitions David Libesman, TEAM Software by WorkWave, CALSAGA Network Partner Imagine you have just acquired a mid-sized security firm. On paper, the numbers look solid. But as you integrate operations, you find the same persistent inefficiencies: guards clocking in late without prior notification, patrols missed due to poor scheduling, and […]
The Hidden Cost of Buddy Punching in Security — and What to Do About It Stephanie Petersen, TEAM Software by WorkWave, CALSAGA Network Partner In the security industry, labor is your largest cost and your most critical asset. You’re billing clients based on hours worked, staffing sites around the clock and managing a workforce spread […]
Trust, But Verify: Staying Safe from Scams While Staying Connected The Police Credit Union, CALSAGA Network Partner Recent reports of fraud attempts targeting financial institution members serve as an important reminder that scammers are becoming increasingly sophisticated. Criminals may impersonate banks, credit unions, credit card companies, government agencies, or other trusted organizations in an effort […]
The Hidden Cost of Disconnected Workforce Management in Security Operations Gurmit Dhaliwal, Celayix, CALSAGA Associate Member For many California security companies, workforce management is still viewed primarily as a scheduling function. The objective is straightforward: fill every post, account for employee availability, and respond to call-offs. That approach may have been sufficient when operations were […]
High-Profile Events, Higher Stakes: Insurance Considerations for Security Firms Tory Brownyard, Brownyard Group, CALSAGA Associate Member California is a well-known hub for some of the world’s largest, most star-studded events, from sporting events like the Federation Internationale de Football Association (FIFA) World Cup to award shows like The Oscars and countless celebrity gatherings. Such events […]
Security Officers Can’t Wait, Onboarding Shouldn’t Either Anne Laguzza, The Works Consulting, CALSAGA Network Partner I was leading a webinar recently. (Were you there?) During the session, I found myself thinking about something that’s unique to the security industry. Every hour you spend onboarding a new officer is an hour that you can’t bill to […]
How Security Firms Can Reduce Commercial Auto Premiums Shaun Kelly, The Liberty Company, CALSAGA Preferred Broker For many security contractors, commercial auto insurance has become one of the most frustrating line items in the budget. Even companies with solid operations and strong client retention are seeing auto costs climb because the market has become more […]