Kate

The Californian 2020 Q3 – HOW MANY OFFICERS TO HIRE

HOW MANY OFFICERS TO HIRE

Armand Adkins, Security Alliance Group

Once a client realizes that there is a need for security officers in their business, home, or event, the next issue they face is how many officers they need to hire. This is one of those questions without a cut and dry answer. The number of officers varies depending on several factors, such as location, number of guests or customers, the purpose of the business or event, and if alcohol is involved. We will take a look at each of these factors before making certain people-to-guard ratio suggestions you can bear in mind the next time you have to answer the question of how many officers to hire. Having the correct ratio is essential to all involved in order to  minimize security risks.

 

Factors to consider

Location: This is the first point to consider, for if the event, business or residential home is located in a troubled area, it would necessarily require hiring more security officers than normal.

Venue: Is it a small or large venue? How many doors or entrances does the venue have? At least one security guard per entrance is rule of thumb. Is the venue one big open space or a closed place with different rooms? The smaller the venue, less officers are needed to cover the space, while the larger the venue, the more officers will be needed.

Number of People: As we’ll see later in the suggested ratios of officers to people, the more people, the more officers, while the number of people is closely related to the venue. If you are going to have a large crowd, then the venue should be large enough to accommodate the expected crowd. The better the crowd is accommodated, the less the risk of security situations that may arise.

Alcohol: Are you having a party where alcohol will be served? Or are you running a bar or club? If alcohol is now part of the equation, more security officers will need to be hired to maintain order and balance among patrons.

Type of Event: What is the purpose of the event or area that needs to be secured? An event where expected guests are VIPs, HNIs (high net-worth individuals), or celebrities, will require more security officers.

Demographics: Factors such as gender and age should be weighed when considering the number of officers to hire. An event with mostly children in attendance would need fewer officers than an event with young male adults or a mixture of males and females.

Parking Lot: Are you providing space for visitors and guests to park their vehicles? Most businesses display a disclaimer relinquishing liability for any loss or damage to properties left in the parking lot. “Cars Parked At Owner’s Risk.” Yet, this does not mean you will not need security officers patrolling your parking lots. Remember, the presence of a security guard is a great deterrent for negative behavior. This should be factored in with the number of officers needed.

Mode of Invitation: Did you put out an open invitation on social media or online? Whether for parties or other events, more security officers need to be hired.

Type of Business: A bank will definitely need more officers than a restaurant. The higher the risk involved in a business, the higher the number of officers needed.

State of Things: The general state of security should be considered. For instance, during play-off games or other major sporting events, the general state of security is tense and on high alert in areas where people are gathering together to view games. Hosting an event during such a period will necessitate hiring more officers. In the current state of lockdown and social distancing, more officers are needed in areas like grocery stores, hospitals, and open essential businesses.

Known Threats: Has someone promised to crash a wedding or vandalize a place of business? Or threatened to steal some property? This necessitates more security officers than usual until the threat is eliminated.

Security Devices in Use: Will most areas be covered by security cameras? This can help you determine the number of officers needed.

Managing a Security Situation: In addition to the above items, it is also helpful to think through the number of officers needed if a security situation occurs that would require the intervention of officers. For example, if a party is underway and two guests get into a fight, how many security officers would you need to keep the situation under control? Remember, you still need someone watching the rest of the guests and the entrance.

While the factors to consider above have no absolute answers regarding the number of officers, they are to be considered as a whole when advising clients on proper security staffing.

 

Guard to Guest General Ratios

The following ratios should be considered a general guide when deciding on the numbers of security officers.

Standard practice is to have one guard stationed at each entry point.

Less than 10 guests with one entrance, 1 security guard.

Between 10 – 50 guests with two entrances, 2+ security officers.

50 – 100 guests with three entrances, 4+ security officers.

100 – 250 guests with three entrances, 8+ security officers.

250- 1000 guests with at least four entrances,30+ security officers.

The above ratios are for considerations and not a dictation of hard rules. Remember, whenever alcohol is involved means more security officers than usual, and where there are young adults and alcohol, the usual number of officers needed can be tripled.

 

Conclusion

After all has been said and done, it is the working knowledge and experience of the security guard company that is paramount. Such a company will provide well trained officers and be familiar with the type of event or business.  And when a company is asked about the level of security to have on-site, the factors and issues raised in this article are here to help in reaching a thoughtful recommendation.

 

Armand Adkins is CEO of Security Alliance Group (SAGPro.com), a provider of best-in-class support services/systems for small to mid-sized private security guard companies.With 25 years of legal, compliance and operational experience, Armand leads a dynamic company that delivers two unique services to address the training and hiring needs of security companies.

GuardsLink platform gives security companies the ability to provide their employees branded online training that is both affordable and quality, and includes an integrated system to monitor and manage guard training. 

SecurityHires (SecurityHires.com) is a security industry focused job board designed and built using cutting edge technology to assist in all the hiring requirements of security companies seeking qualified guards.  

Those looking for an intuitive and robust training solution implemented at no cost with a revenue sharing model, or more information regarding the benefits of the industry specific job board, should contact Armand at info@sagpro.com or call (888) 360-9373.

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Kate

The Californian 2020 Q3 -LAWSUIT DE JOUR: ADA WEBSITE COMPLIANCE VIOLATIONS

LAWSUIT DE JOUR:  ADA WEBSITE COMPLIANCE VIOLATIONS

Barry A. Bradley, Esq. and Mark I. Melo, Esq., Bradley & Gmelich, CALSAGA Network Partner

In CALSAGA’s Annual Conference last October, we warned about the rise in lawsuits based on persons claiming they were denied equal access to the websites of various businesses.  As we discussed, the failure to comply with state and federal laws allowing for disabled persons to have equal access to business websites – based on such factors as keyboard navigation, text size, compatibility with screen reader software, etc. – could potentially expose private security companies to state and federal fines, not to mention individual or class action lawsuits.

Just last month, the California Court of Appeal made a decision in one of these cases.  In   Martinez v. San Diego County Credit Union, the Court aimed to help more people with disabilities have access to online businesses and services on their own.  In 2017, Mr. Martinez – who is blind – sued his credit union because its official website was not compatible with software allowing him to “read” online content.

Mr. Martinez’ software was designed to read special codes on websites and translate their contents into audible speech which could be played on his computer.  Mr. Martinez explained that this kind of screen-reading software was “the only method by which a blind person may independently access the internet.”

Mr. Martinez claimed that the Credit Union violated Civil Code Section 51, California’s Unruh Civil Rights Act (“UCRA”).  The Act requires that all disabled persons be given “equal access” to “public accommodations.”   Because other, non-blind customers could arrange for in-person appointments or learn more about banking options through the website, Mr. Martinez claimed he was denied equal access to all of the services that the Credit Union had to offer.

The Court agreed with Mr. Martinez, and decided that the Credit Union website was covered by the state’s Civil Rights Act. Although the Act is over 30 years old – far older than websites – the Court accepted that “websites have become central to American life.”

In making this decision, the Court also said something we already knew – that “during the current pandemic, the Internet and websites have become even more critical.” As more and more of us depend on the internet to shop for groceries, order prescriptions, or just carry out our daily business, it is more important than ever for security companies to take steps to make their websites compliant with the ADA and the UCRA.  This need for “equal access” applies to job applicants, employees, clients, and even prospective clients alike.

One way of improving your website’s “equal access” compliance can be obtained through UNeedADA.com.  With this service, security companies can minimize their potential exposure and have continuous, 24-hour monitoring of their website to maintain proper compliance.  A special discounted rate is available for CALSAGA members.

If you have any questions about how the Martinez case and other rulings on disabled-person access can affect your business, contact Barry Bradley, Esq. or Jaimee Wellerstein, Esq. for a consultation.

If you have any questions as to how this ruling might affect your business, feel free to contact Bradley & Gmelich so we can help you with your specific needs.

Barry A. Bradley is the Managing Partner of Bradley & Gmelich LLP located in Glendale, California, where he heads up the firm’s Private Security Team and oversees the Employment and Business Departments at the firm.  A former Deputy District Attorney, Barry’s practice concentrates on representing business owners in employment, business and licensing issues, as well as defending litigated cases involving negligent security, employment and business related issues.  The firm acts as general counsel for many security companies in California.  Barry is the Legal Advisor to CALSAGA.

He has been conferred an AV-Preeminent Peer Rating by Martindale Hubbell, the highest rating attainable, and has been named a Southern California Super Lawyer for the past 14 consecutive years in the area of Business Litigation.  Barry is also the recipient of CALSAGA’s Security Professional Lifetime Achievement Award. bbradley@bglawyers.com  818-243-5200.

 

Mark Melo is Special Counsel in Bradley & Gmelich’s Law and Motion Department, with particular emphasis in premises liability, products liability, general civil litigation, and business litigation matters. Mark coordinates pre-trial motions for our trial teams and has successfully argued before the California Court of Appeals. Mark also trains and mentors attorneys and law clerks employed by the Firm.  mmelo@bglawyers.com

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Kate

The Californian 2020 Q2 – SIX ESSENTIAL AND ADAPTABLE COMPLIANCE FORMS FOR SECURITY CONTRACTORS

SIX ESSENTIAL AND ADAPTABLE COMPLIANCE FORMS FOR SECURITY CONTRACTORS

Team Software, CALSAGA Network Partner

As a leader of a security company, you’re simultaneously tasked with keeping the public safe while also trying to safeguard your employees. That’s extra challenging when combined with a rapidly changing regulatory environment that’s constantly evolving with new health, safety and training requirements.

Navigating this isn’t simple. It requires tools and innovations that are flexible and adaptable and can be easily adopted into your business operations. We’ve compiled a list of essential field-focused forms to help you navigate through this time using our mobile workforce management tool, Lighthouse.

Employee Safety Training and Acknowledgment

A simple form communicating risks and protocols to employees and capturing acknowledgment and understanding of these protocols can safeguard your officers and mitigate risk.

What to include:

  • How to protect officers from exposure
  • Recommended Personal Protective Equipment (PPE) and instructions for use and disposal
  • What to do if close contact with an infected individual or area occurs
  • Acknowledgment of understanding

PPE for Law Enforcement

If you operate law enforcement operations with direct physical contact to other individuals and potential exposure to blood, bodily fluids or any other potential infectious materials, PPE and Hazard Communication standards apply. Smart forms can aid you in meeting the training requirements associated with these guidelines and tracking acknowledgement from your officers and employees.

What to include:

  • Minimum PPE recommendations and acknowledgment of receipt
  • Instructions for application and use of equipment
  • Instructions for disposal of equipment
  • Instructions if close contact occurred during apprehension
  • Acknowledgment of understanding

Visitor Screening Questionnaire

Security officers monitoring essential services sites that remain open during times of crisis are tasked with increasing screening responsibilities. In many cases, all visitors and entrants to the building must be screened. Forms can help streamline these visitor screening processes, ensuring standard execution by your officers and providing crucial reporting to your customers.

The basics in screening forms:
  • Visitor details like name, contact information and purpose of visit
  • Temperature
  • Exposure risk assessment
  • Instructions for permitted entries (i.e. sanitation and safety guidance)

Site/Building Assessments

These days, customers are asking their security contractors to be their eyes and ears across more functions, including for cleaning/contamination and management of other third-party contractors. Simple building inspection forms can help guide security officers through building inspections and provide an instant reporting service to your end-customers or their third-party contractors like janitorial and maintenance providers.

Potential assessment areas/criteria:
  • Building traffic (i.e. people passing through or congregating)
  • Safety or maintenance risks (i.e. spills, construction, alarms, etc.)
  • Known or likely presence of bodily fluid(s) / contamination risks
  • Suspected presence of infected individuals
  • Other site-specific variables (i.e. healthcare environments, transport hubs)

Incident Tracking

Whether it’s a vandalism or looting incident, an employee who has fallen ill, a site decontamination effort or maintenance follow-through, identifying issues, taking action and delivering accurate reporting to your customers is especially critical right now. Timely, transparent reporting builds confidence and drives customer loyalty, and reporting on incident response helps you better deploy and manage your resources and risk.

What to track and report:
  • Nature of the issue – categorize issues for standardized reporting and better analytics
  • Description — who, what, where, why and include photos whenever possible
  • Action taken
  • Resolution
  • Time to resolve

Creating standardized mobile forms can provide critical information and training, improve transparency to your customers, drive new revenue streams and safeguard your business against risk by demonstrating and proving good business practices. And, leveraging workforce management technology, like Lighthouse, to get these kinds of forms to the right people at the right time can help you stay in control during times of uncertainty. To read more about adaptable compliance forms for security contractors, visit the TEAM Software blog.

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Kate

The Californian 2020 Q2 – SWITCHING GEARS FROM PLANNING AND PREVENTION TO PIVOTING

SWITCHING GEARS FROM PLANNING AND PREVENTION TO PIVOTING

Mark Folmer, TrackTik, CALSAGA Network Partner

While the COVID-19 crisis takes an increasingly devastating toll on the most vulnerable in our society, it is also striking the most resilient: our law enforcement officers. In New York City alone, one out of every six police officers is out sick or in quarantine. In early April, there were more than 1,500 individuals, including 2 police chiefs, and the deputy commissioner in charge of counterterrorism, out of 36,000 NYPD officers, infected with the virus. Across the country, police departments in Detroit, Houston, and Los Angeles are facing similar challenges, but none that matches the magnitude experienced by what has become the epicenter of COVID-19.

With private security companies and their teams of security officers being called upon to provide additional security and support to assist law enforcement, the security industry is quickly pivoting from planning and prevention to response. Security guards are now maintaining social distancing and performing other health and safety checks at hospitals, government facilities, and essential businesses. They are also protecting non-essential businesses such as schools, retail stores, and office buildings that have been closed but still require security. Yet despite the fact that these new public-facing roles come with increased exposure and risks to personal and mental health and safety, security officers are still showing up for work every day.

 

CovidCrime is Real
As law enforcement struggles to keep up with the evolving crisis, and individuals are being asked to isolate at home, some criminals are taking advantage of shuttered businesses and deserted streets, leading many law enforcement agencies to urge businesses and commercial property owners to take proactive measures in preventing their properties from being targeted by a wave of what’s been dubbed “CovidCrime.” So, some closed businesses with storefronts have already started to board up their windows. Other suggested measures include increasing lightning, upgrading entrance locks and security systems, or keeping staff on premise during the daytime hours and hiring private security officers for the overnight hours. To reduce the increased financial burden of extra security, some businesses have started to pool resources, or share services with other tenants in the same building or geographic area. Giving security officers clear and up-to-date instructions is more important than ever considering that in many situations, they may be working alone.

 

Threat Risk Assessment

As the crisis evolves, it may be time to review your threat risk assessment (TRA). With “CovidCrime” spreading around the world, security companies need to address potential risks. A good TRA identifies exposure by analyzing security weaknesses and taking action to manage the risk and reduce the impact of any threats. The standard process of a comprehensive TRA consists of asset identification, threat analysis, risk assessment, and risk management.

While many aspects of a traditional TRA still apply, during a pandemic, you may want to consider:

  • Restricting access to and/or monitor entry points
  • Controlling secure areas
  • Reviewing access points
  • Performing random checks for unauthorized access
  • Verifying alarm systems and fire detectors
  • Monitoring entry points via security cameras
  • Implementing measures to prevent unauthorized people from accessing secure areas

To pinpoint what areas or access points need to be monitored and secured, it’s important to rely on accurate historical incident data.

 

Take Advantage of Technology

With the need and deployment of security guard services growing rapidly right now, there’s no better time to take advantage of the available security technology on the market. Look for technologies that enable your security guard firm or in-house security team to simplify operations, drive transparency, and support accountability. The larger a workforce becomes, it is important to streamline scheduling for a large, diverse, and mobile security workforce to reduce the number of human interactions; however it is too complex to do without the proper tools and the likelihood that you have various staff members now working from home.

 

Pivoting Your Business Model

If there was ever a time to take a long, hard look at your business model, it’s now. Have you been thinking about diversifying your small- to medium-sized business? Expanding your reach from high-end retail guarding to providing door security at luxury condominiums to guards for gated communities? If the shuttering of high-end retail stores has furloughed your team, what about exploring the myriad of new guard duties presented by the pandemic. With most of the retail industry on pause, guards are now considered essential services outside hospitals, supermarkets, drug stores, hardware stores, and many other locations that were virtually unheard of six weeks ago. Consider the training and equipment needs of these positions to ascertain if your team is capable and equipped to step in and handle any new opportunities that come your way. Chances are, they are.

Right now, there is an increased demand for security guards in sectors like healthcare, grocers, and some hotel properties while there is a decrease in the education, aviation, travel, and hospitality sectors. However, as more businesses start to gradually open up, so will new guarding opportunities. With much talk of a “new normal,” in the early days of opening up the economy, we may likely experience an increased security presence reminiscent of what happened during after the 9/11 terrorist attacks. We may be asked to provide more identification upon entering public buildings, our temperatures may be taken prior to entry, and the number of people allowed to enter may be restricted which is where the security industry will be asked to step up just as the private sector has stepped up.

Fanatics, the company that makes the official uniforms for Major League Baseball, is now using the material it uses to make jerseys to make masks and hospital gowns. The first set of jerseys were made with material originally intended to make jerseys for the Phillies and Yankees.

Image Options, a leading Silicon Valley visual communications company has gone from building installations for trade shows and office environments to producing PPE to help healthcare professionals fighting COVID-19. The company recently unveiled a new checkout shield to help protect cashiers at grocery and retail stores.

Nike has also joined in the effort by making face shields from shoe collar padding, clothing cords, and the soles from Nike Air shoes.

L’Oréal, one of the world’s largest beauty producers, announced in mid-March that it will use its manufacturing facilities to make hand sanitizer and hydroalcoholic gel throughout Europe.

The value of security has never been greater than it is right now, but security companies and the industry in general should be prepared for a marathon not a sprint to the finish line. We should be prepared to adjust our business and delivery models, and be nimble and open to pursuing new lines of business as they present themselves in the coming weeks and months. It’s never too late to expand your service offering and make your security teams available for new and unconventional duties. The security industry is quickly emerging as a business enabler––helping existing businesses get safely and securely back to work––by demonstrating that we continue to be operational and responsive in a time of pandemic.

While it may be tempting to focus on the negative aspects of the crisis we are all currently facing, a more positive approach might be to take this opportunity to step back, take stock, and deliver more.

Do you want to know how the security industry is reacting to Covid-19? Fill out this 5 minute survey and we’ll share the insights with you!”

Mark was named to the prestigious IFSEC Global influencers list in 2018 & 2019 for “Security Thought Leadership”. He is also a highly active international security figure, member of ASIS and a Fellow of the UK Security Institute, as well as a world renown data-driven Operations & Security leadership expert. Mark is based in Montreal, Canada with TrackTiK, a dynamic and cutting edge tech company. Mark is also a lecturer and commentator on global security issues.

 

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Kate

The Californian 2020 Q2 – LEADING AN ESSENTIAL WORKFORCE: TIPS FOR ACTIVELY MANAGING YOUR OFFICERS WHILE SUPPORTING THEM THROUGH CHALLENGING CIRCUMSTANCES

LEADING AN ESSENTIAL WORKFORCE: TIPS FOR ACTIVELY MANAGING YOUR OFFICERS WHILE SUPPORTING THEM THROUGH CHALLENGING CIRCUMSTANCES

Anne L. Laguzza, M.A., The Works Consulting, CALSAGA Network Partner

While many are staying “safer at home,” your officers have been deemed essential and continue working to uphold the mission to protect property and environment. As a leader, you may be feeling the strain of operating beyond business as usual. Your officers may be feeling apprehensive about their normal posts.

In this challenging time, everyone is impacted both personally and professionally, even leaders. Everything is different. Actively managing your officers is critical to serving your clients but equally as important is supporting your officers as they perform their duties during these unprecedented circumstances.

Follow these five tips to actively manage your officers and support them well:

  1. Communicate Daily

Communication is a critical component of actively managing your officers. When uncertainty is prevalent, regular communication solves issues, often before they arise, and instills confidence in your workforce.

Using technology is key to staying in contact with your officers. Go beyond text messages and have a voice conversation. This extra step is critical to conveying empathy, understanding and taking a moment to value the officer, especially for officers who work solo without seeing anyone in management for weeks or months and can get disconnected quickly.

Your officers are likely to have questions. Have your officer’s duties changed at their post? Are there new health guidelines or safety protocols they must follow? Do they still report to the same person? If they worked with other officers before, will those shifts now be solo?

Communicate any changes in post directions, check in to see how they’re doing and inquire if they have any questions or need additional support.

 

  1. Convey Appreciation

Conveying your appreciation for these “essential” workers who continue to show up day after day while many people they know are staying “safer at home” is another critical component of actively managing your officers while also supporting them. You can do so much to make your officers feel valued and important with very little effort or cost.

When I worked internally in the industry, my job was to turn around morale and reduce employee complaints among the 600 employees. I was able to do both, just by recognizing the “human” in these officers and treating them with respect with every interaction. The president of our company was very good at getting out in the field and communicating with officers and shaking hands. These interactions made our employees feel valued and important.

Although you cannot shake hands with your officers right now due to social distancing, a phone call or other personalized communication to individual officers from the leader of your company to say thank you for continuing to serve during these unprecedented times will go a long way in ensuring your officers feel valued.

 

  1. Set Expectations While Understanding

Although the climate in which your officers are working in is unique, the best way to support them is to still set clear expectations while being understanding.

Your officers still need you to continue managing them, communicating expectations and keeping them accountable but with a general understanding that the unusual circumstances may result in your officers doing things that they have never done before because the situation warrants it.

Be open minded – look at the entire situation – and make decisions that are the best for the employee, the company and the client. Being flexible and expressing that you understand will make your officers feel supported when they need it most.

 

  1. Provide Additional Resources

Everyone processes circumstances differently. Providing additional resources, like an employee assistance program, is an impactful way to support your officers through challenging, extraordinary times.An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments for mental and emotional well-being, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.

  1. Take Care of Yourself

As a leader, you may be so focused on supporting your teams through these challenging times that you might not realize that you are under a little more pressure than normal yourself.

It’s important for you as a leader to take actions that support your well-being. Debrief with fellow CALSAGA members. Connect with friends and family. Do something you enjoy in your free time. When you prioritize your well-being, you’ll be able to lead your teams well.

Taking time to actively manage your officers while thoughtfully supporting them during these challenging times will ensure that you and your officers serve your clients well now and come out stronger when this is all over.

Thank you for all you and your officers do for our communities!

Anne Laguzza is the President of The Works Consulting. As a seasoned business executive with human resources management, leadership development, and performance coaching experience, Anne works with clients from a variety of industries to develop better systems, maximize employee productivity, and enable management to focus on business growth.

Prior to founding The Works Consulting in 2001, Anne served as the Regional Human Resources Director for a Fortune 500 distribution company where she led a merger transition team and was responsible for strategic planning, implementing new policies and procedures, workforce restructuring, compensation structures, and integrating the work cultures for over 600 employees.

In addition, Anne was formerly the Human Resources and Training Director for a start-up entertainment company where she organized and implemented a company-wide change management program that involved new company direction and strategic planning. Prior to her work in the entertainment industry, Anne served as the Regional Training Manager for a nationwide retailer where she developed and launched a multi-state training program for human resources managers as part of a corporate expansion project.

Anne earned her Master of Arts degree in Organizational Management from Antioch University, and holds a Bachelor of Arts degree in Psychology from the University of California, Riverside. She is an active member of the Society of Human Resources Management, and is a board member for Harbor Interfaith Services and an advisory board member for Arthritis National Research Foundation. Anne has taught human resources and management courses at Long Beach City College and California State University, Dominguez Hills, and volunteers at non-profit organizations teaching interviewing skills to adults seeking re-entry into the workforce.

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Kate

The Californian 2020 Q2 – INSURANCE IMPLICATIONS OF RISKY CONTRACTS

INSURANCE IMPLICATIONS OF RISKY CONTRACTS

Josh Ring, El Dorado Insurance Agency, Inc.

The current economic situation has given rise to an increased number of security companies entertaining contracts that they would normally look to avoid.  The continued lack of new work, reduced hours at current job sites and slow-paying customers are forcing security company owners to explore additional sources of revenue in order to keep their companies afloat.  While I’m certainly not going to suggest that any firm allows themselves to go “belly up”, there are factors that need to be weighed when taking on additional (and potentially riskier) contracts.

First and foremost, make certain to verify that your insurance policy does not specifically exclude coverage for the type of work being entertained.  Most insurance policies for security companies have exclusions that deny the company coverage in occasions where certain work is being performed.  For instance, the most prevalent exclusion on policies is for “Bars, Nightclubs, Taverns & Similar Establishments”.  It is my experience that most company owners are aware of this exclusion and will look to avoid these contracts if the exclusion is found on their policy.  However, there may be additional exclusions that you should be aware of before entering into a work agreement.  If you are unsure, my advice in this situation is to speak with your insurance professional with regards to the coverage on your policy.  They will be well versed in the exclusions and should be able to advise if the contract you are entertaining would be covered in the event of a claim.

The second, and less obvious factor that should be considered is your overall client portfolio.  With respects to an insurance carrier, certain operations performed by a security contractor are considered riskier than others.  These operations may not be explicitly excluded by your policy but could have a negative impact on your underwriting at the time of renewal.  This negative impact could come in the form of increased premiums or non-renewal on the part of the carrier.  Additionally, and equally as important could be the deterioration of your loss ratio.  With riskier operations certainly comes the increased exposure to claims.  As we all know, when claims start to occur an insurance carrier will take a very hard look at the policyholder at the time of renewal to determine their profitability and pricing strategy for the coming year.  Again, I stress that engaging your insurance broker in this situation is extremely important and beneficial in both the short & long term.  Your broker will be able to offer insight as to what contracts might be best to avoid if possible so that your company maintains a “clean” profile as viewed by an insurance carrier.

 

At the end of the day, neither your insurance broker nor your carrier is on the frontlines working to keep their security company in business.  It is up to each individual company owner to decide what risks they are willing to take and accept the potential consequences of those choices.  However, by enlisting the expertise of your insurance professional, you will be able to make the most informed decision possible.

Josh Ring, CIC is the President of El Dorado Insurance Agency, Inc., a family-owned business specializing in custom insurance programs for the Security Industry since 1968.  Josh oversees the agency and its customers, along with coordinating the development of new insurance products and programs.  Josh graduated from The University of Texas McCombs School of Business with academic honors. He also holds a Certified Insurance Counselor (CIC) designation.  Josh lives in Katy, Texas with his wife and two children.  In his spare time, Josh loves to run, travel, and spend time with his family.

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Kate

The Californian 2020 Q2 – PHYSICAL SECURITY SUCCESS DURING COVID-19

PHYSICAL SECURITY SUCCESS DURING COVID-19

Chris Anderson, Silvertrac Software, CALSAGA Network Partner

We live in a modern world, where science and technological advancements drive our day-to-day life and the growth of our communities. It was a world many thought was at least mostly bulletproof against mass disruption caused by new ailments and diseases. But then COVID-19 hit, and most of us got tossed into the chaos of figuring out what to do during this unique crisis.

What happens to our families? To our businesses? To our employees? What happens to our world as we know it once this passes?

While the world continues to be blinded by noise and chaos, our loved ones either shelter-in-place as non-essential workers or go out into the world to heal and protect our communities.

The Silvertrac team has dedicated its efforts to bring some clarity to the noise by providing informative and helpful resources to security personnel and healthcare workers so they can continue to do their jobs safely and effectively.

Physical Security Impact

In addition to monitoring this crisis through a variety of sources, we have gotten our insight from clients – directly from the frontlines of security operations. This is what we know about the impact of COVID-19 on physical security operations so far:

  • Operations that solely contract with events are struggling more than operations that have diversified their clientele.
  • Operations that are diversified are seeing an increase in mobile patrol contracts for closed businesses, HOAs, and rental properties.
  • Operations are seeing an increase in domestic violence, fights, and violent crimes while shelter-in-home orders are in effect.
  • The most successful operations are ones with a firm foundation of delegation/structure, and team members willing to go above and beyond for the sake of maintaining a successful operation.

 

It is encouraged that all essential workers, including security officers, carry with them an authorization letter, should they be stopped by law enforcement or National Guard personnel.

Finances

Here is what we know about the financial challenges that are happening to the physical security industry as COVID-19 unfolds.

 

Many of the financial issues stem from the already tight margins that small-to-midsize security companies operate with, but we are also seeing problems coming from the increasing number of inoperable businesses and inability for people to pay rent or mortgages. Everyone is hurting, and it’s having a snowball effect across all industries, including ours.

Client Payments

First and foremost, Silvertrac always advises working with clients before making any drastic decisions and nullifying a contract. We believe that creating partnerships with clients, not just being a vendor who shows up for the bare minimum, is a great way to think about client relationships no matter the situation.

 

Second, if you are struggling to receive payment and you are unable to come up with a payment plan with your client, we have seen security operations start requiring 1-2 months of payment in advance to ensure that cash flow stays as normal as possible..

CARES Act

Businesses around the country – especially small businesses – continue to feel the effects of social distancing and shelter-in-place orders. The $2 trillion CARES Act was signed on March 27, 2020, as an attempt to protect these businesses and the US economy.

 

The most substantial part of the CARES Act is the Payment Protection Program (PPP). This $349 billion fund is meant to assist small businesses with payroll costs, mortgage interest payments, rent, utilities, and interest on debt that has been accrued before 2/15/20.

 

Here are some of the guidelines for applying for the CARES Act:

  • Companies must have less than 500 employees.
  • Sole proprietorship and independent contractors are eligible.
  • Anyone on payroll as of 2/15/20 is eligible for payment.
  • Families First Coronavirus Response Act is not eligible for PPP.

 

Applying for a PPP loan is proving to be challenging. Banks are doing their best to keep up with the number of loan requests coming through while also trying to keep up with real-time government updates.

 

Loans are given out on a first come first serve basis so businesses are encouraged to apply sooner rather than later. Keep in mind, it is critical that all paperwork is filled out thoroughly and correctly. If mistakes are made, business owners will have to resubmit their request and go to the back of the line.

 

With only so much money to loan out and continual changes, it will be up to you, the business owner, to maintain contact with your bank and local SBA office to make sure that your paperwork is being processed in a timely manner.

 

**As of the week of 4/13/20, the allocated CARES Act PPP funds have all been accounted for. The government is reviewing how to add additional funds to this program.

Operations

In order to maintain successful security operations, finances aren’t the only driving factor. A stable foundation is what determines the winning operations from the losing operations. Making sure the correct organizational structure and proper tools are in place is what ensures a security team can operate under the pressure of an evolving crisis.

Organizational Structure

The most successful clients that Silvertrac has served over the years have implemented a combination of a structured hierarchy that reinforces delegation and team members who are willing to do whatever is needed to get the job done.

 

While there is no one right way to build a physical security organizational structure, at its core the structure should include a downward delegation from owner to supervisor to security officer. The more officers you have the more supervisors you will need.

 

Decentralized command, which promotes the ideas of trust and delegation, teaches us that supervisors most effectively manage 5-6 team members at a time. Of course, not all operations are able to maintain that supervisor to officer ratio. In that case, communication is key to the success of the operation.

 

Many of the ex-LEO and ex-military security business owners that Silvertrac works with have chosen to build an organizational structure that mirrors their respective agencies. This has proven to be a successful technique that not only empowers employees but provides a structure of growth for officers to move up the ranks.

PSIM

Physical Security Information Management (PSIM) systems are another important part of a successful security operation. A PSIM system collects and displays information from various security systems in a central technology platform. This includes video feeds, access control, and incident reporting, to name a few.

 

All of these different data points are what allows a security operation to stay on top of what is going right and what is going wrong. It allows supervisors to know when and where their officers are and how quickly something is being resolved or if it isn’t being resolved.

 

PSIM systems are what save a security operation when a client is upset or accusing an officer of wrongdoing. Supervisors can quickly and easily go pull all of that data and provide proof of no-wrongdoing or provide a disciplinary response if something has gone wrong.

 

These systems also give owners and executive teams hard data to help them determine if the operation is meeting monthly, quarterly, or annual goals. If you don’t know where you are or where you are going, how is a business supposed to grow?

 

In the scope of COVID-19 and overall crisis management, PSIM systems can help to maintain order within the chaos and noise of the outside world. We have one client running anywhere from 70-80 Silvertrac portals at a time and continues to bring on new contracts at a very fast rate due to COVID-19. Without a system like Silvertrac in place, they would be totally disorganized and inefficient at protecting their increasingly violent communities.

 

If you aren’t currently running a PSIM system or are exploring your options, the Silvertrac team has a few different options that may be beneficial for your security operations.

 

  • Silvertrac Lite – A free, paired down version of our original Silvertrac guard management solution. Perfect for operations getting started or are struggling to maintain contracts or receive payment during the crisis.
  • Silvertrac – Our original, top-rated guard management solution perfect for small-to-midsize security operations.
  • Trackforce – Earlier this year, we joined the Trackforce Valiant team to offer the best guard management solutions to the industry that service all tiers of security operations. Trackforce is a great choice for enterprise operations and integrates with Valiant’s work-labor management solution for a true all-in-one security management platform.

Health & Wellness

Mental health is always important. However, in times of crisis, mental health must become a bigger priority. With the forced seclusion from normal life, the anxiety that comes along with numerous points of uncertainty, the fear of our loved ones being sick, and the weight of financial crisis looming, the health and wellness of security officers are important not only for their safety but also those of non-security personnel.

 

Here are a few tips to help keep your security operation healthy and happy so they can continue to serve our communities on the front lines:

  • Laugh – It seems silly, but laughing helps to keep serotonin levels up and the mood light.
  • Don’t schedule too much OT – Just like all of us, officers feel the weight of what is happening right now. Allow them time to decompress once they get off a shift so they can show up ready to perform at their best the next day.
  • Provide time off – Give your team members time to relieve themselves from the additional stress of being on the front lines of this pandemic. They need a mental break and will be better at their jobs after receiving some time to relax.
  • Play video games/watch a movie/read a book – These three tools can be nice escapes from the day-to-day chaos that we are all living in, especially for officers who are seeing the sins of the world out on the streets.
  • Eat healthy – Maintaining a well-balanced diet keeps your mind and body sharp. Not only will it put you at less risk to get sick (including catching COVID-19), but it will keep officers more alert on duty.
  • Fitness – Keeping your body moving helps to keep your mind and body sharp and healthy. It provides extra energy and releases the stress/anxiety that comes along with working through a crisis.

 

Security operations don’t have to be caught in the under-current of COVID-19 or any other crisis. Building a solid foundation and keeping up on the changes of a crisis will allow a physical security company to roll with the punches of the chaos.

 

Making sure you and your team are maintaining communication and a will-do attitude is helped by proper self-care and makes a world of difference when operating under the natural stress and anxiety of a crisis.

 

Together, these tools not only help your team to survive the crisis, but they may also help you to grow your business and your team for the better.

 

The Silvertrac team would like to thank all of the security operations and personnel continuing to serve on the front lines during the COVID-19 crisis. We are incredibly grateful for your efforts and sacrifices. We are here to support you during this time, however we can.

 

Catch a replay of the April Thinkcurity COVID-19 Q&A here!

 

Chris is the Founder of Silvertrac Software and has been working in the security industry for more than 25 years. He enjoys working with our clients everyday to help them grow their businesses and really enjoy what they are doing. Chris currently lives and works in Seal Beach, CA.

 

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Kate

The Californian 2020 Q2 – LOS ANGELES SECURITY COMPANIES WILL BE SUBJECT TO NEW RIGHT OF RECALL AND WORKER RETENTION ORDINANCES

LOS ANGELES SECURITY COMPANIES WILL BE SUBJECT TO NEW RIGHT OF RECALL AND WORKER RETENTION ORDINANCES

Jaimee K. Wellerstein, Esq. & Annette M. Barber, Esq., Bradley & Gmelich LLP, CALSAGA Legal Advisor

After much discussion and several modifications, on April 29, 2020, the Los Angeles City Council voted to adopt two controversial new Ordinances aimed at regulating the order of rehiring laid-off employees due to the COVID-19 pandemic and requiring retention of existing workers for up to 6 months in the event of ownership transfers in Los Angeles. The Mayor is expected to approve both. [Although these only apply to the City of Los Angeles, we suspect this will grow into a statewide trend.]

The Ordinances will apply to all security companies with 25 or more employees who provide security services to commercial properties.  It also applies to all businesses in the hospitality sectors (includes hotels, event centers and sports venues), property management services, and airport services. It includes those contractors and subcontractors with 25 or more employees who provide janitorial, maintenance and security services to those sectors, as well.

The Ordinances provide a worker the right to bring a private cause of action against an Employer for violating either Ordinance after providing the Employer with an opportunity to cure the alleged violation. Workers can be awarded reinstatement rights, front and back pay, benefits they would have received, attorneys’ fees and costs, and punitive damages for violation of the Right of Recall Ordinance only. The Ordinances are set to be reviewed again on March 1, 2022.

Right of Recall Ordinance

The Right of Recall Ordinance would require Los Angeles businesses that earned gross receipts in excess of $5,000,000 in 2019 and that laid off non-supervisory employees with six months or more of service for non-disciplinary reasons on or after March 4, 2020, to notify the employees (in writing) of any job openings for which they are qualified, and to offer open positions in order of seniority.

Being qualified is defined as holding the same or similar position at the same site of employment at the time of separation; or the laid-off worker can become qualified with the same training that would be provided to a new hire for that position. If more than one laid-off worker is qualified, the employer would have to offer the position to the worker with the most seniority at the employment site. The laid-off worker then has five (5) business days to respond to the offer.

The Ordinance also creates a rebuttal presumption that all layoffs and terminations occurring on or after March 4, 2020 were for non-disciplinary reasons.

 

Worker Retention Ordinance

The Worker Retention Ordinance would apply to businesses that have or will change ownership or control from March 1, 2020 through March 1, 2022, requiring them to provide seniority preference to certain workers if there is a change in business ownership within two years of the pandemic emergency declaration.

Under this Ordinance, within 15 business days following the change in control, the “Incumbent Business Employer” would be required to post written notice advising workers of the change in control in a conspicuous place. The notice must remain posted for six (6) months after the “Successor Business Employer” takes over.

A “Worker” is covered under the Ordinance if:

  • they worked for the Incumbent Business Employer for at least six (6) months prior to the change in ownership;
  • their primary place of employment is a covered business subject to a change in control;
  • they are employed or contracted to perform work functions directly by the Incumbent Employer Business or by one with whom it contracts; and
  • they worked for the Incumbent Employer Business on or after March 1, 2020 and before the execution of the transfer document.

The Successor Business Employer shall be required to hire covered workers of the Incumbent Business Employer for six (6) months after transfer of the business, and make a written offer of employment to each.  The offer must be kept open for ten business days.  If the Successor Business Employer requires fewer workers than the Incumbent Business Employer, workers must be retained by seniority within job classifications. Each worker hired must be retained for no fewer than 90 days, but can be discharged for cause. At the end of the 90 day period, the worker must be given a written performance evaluation for a permanent position.

Lessons for Employers:  If your business operates in the City of Los Angeles and you are restarting your business after layoffs, be prepared to recall laid-off workers by seniority. Also, if you assume ownership of a business in the next two years, be prepared to offer employment to the workers from the incumbent business for at least 90 days, keeping seniority in mind.

Need assistance with managing your workforce during COVID-19?  Contact the attorneys at Bradley & Gmelich LLP.

 

Jaimee K. Wellerstein is a Partner at Bradley & Gmelich LLP, and the Head of the firm’s Employment Department. Jaimee concentrates her practice in representing employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. She also provides employment counseling and training in all of these areas.

Jaimee routinely represents employers in federal and state courts and in arbitration proceedings throughout the state, as well as at administrative proceedings before the Equal Employment Opportunity Commission, the California Department of Labor Standards Enforcement, the United States Department of Labor, and other federal and state agencies. Jaimee assists as a Legal Advisor to CALSAGA, and is a member of ASIS International. She is rated AV-Preeminent by Martindale Hubbell, the highest peer rating available. jwellerstein@bglawyers.com / 818-243-5200.

 

 

 


Annette M. Barber is Special Counsel on Bradley & Gmelich LLP’s Employment Team.  She represents clients providing employment advice and counsel in all aspects of hiring, performance management, training, compensation, and termination. Annette spent 17 years working with a global security company of 100,000 U.S. employees as an employment law attorney and then as Corporate Vice President directing HR Compliance nationwide for all 50 states, Puerto Rico and Guam.

Annette drafts and revises policies, handbooks, and extensive training materials for the firm’s clients. She provides workplace trainings, as well as workplace investigations. She is a member of the Association of Workplace Investigators, numerous bar associations and employment law sections.  abarber@bglawyers.com / 818-243-5200.

 

 

Bradley & Gmelich LLP is 25-attorney AV-Preeminent rated law firm who, for the past 20 years, has represented business clients in all matters of civil litigation, business law, and employment matters. Its Employment Department represent employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. It also provides employment counseling and training in all of these areas. Visit www.bglawyers.com.

 

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Kate

The Californian 2020 Q2 – SAFETY – 2020 COVID-19 PANDEMIC

SAFETY – 2020 COVID-19 PANDEMIC

Shaun Kelly, Tolman & Wiker, CALSAGA Preferred Broker

We hope everyone is safe and healthy during this time.

The COVID-19 global pandemic has modified the way we live, how we interact with others and how we conduct our businesses. It is impossible to predict exactly what the world and our daily lives will look like going forward. However, we can assume that we will all be required to implement safety policies and procedures to protect ourselves, employees, clients and the public from infectious diseases. This will include providing a safe workplace/worksite and complying with new safety regulations.

To assist in providing you guidance and resources, here is information that may help you prepare for what is expected of you now and what may be expected of you in the future regarding safety policies, procedures and training:

Safe Workplace/Worksite

Cal/OSHA recommends employers to follow recommendations from the Centers for Disease Control. Employers are required to determine is COVID-19 is a hazard in their workplace. If there is a workplace hazard, then employers must implement proper measures and provide training to their employees on their COVID-19 infection prevention methods

Employee Training

  • Encourage employees not to come to work if sick or if there is a sick member in their household
  • Identify potential source of exposures at work, especially if working with clients/public What engineering and administrative controls are being implemented to protect workers
  • What PPE is being provided to protect workers

Cal/OSHA

California Department of Public Health (CDPH)

Center for Disease Control (CDC)

 

Compliance

To stay current and up-to-date on COVID-19 Safety Compliance and Training, which seems to be changing daily, we consult with GotSafety. They have been a great resource for us and our clients. COVID-19 has brought up new safety concerns and below is a link to a webinar they provided on thatsubject. Included are guidelines to an “Infectious Disease and Response Plan”. Also, a “Training Lesson”specific to the Security Industry should be completed soon.

Click here to review the webinar to assist you with your own Safety Program

 

COVID-19 Claims- Latest CA Workers’ Compensation Update

Two major decisions pertaining to COVID-19 claims taking place.

The first is that Governor Gavin Newsom is prepared to issue an executive order that would create a conclusive presumption that COVID-19 illnesses and deaths sustained by “essential workers” are work-related, and therefore covered under workers’ compensation policies. Other states have already taken similar actions, by executive order or legislative enactment.

Second, the WCIRB Governing Committee voted unanimously on Friday (4/17/20) to submit proposed changes to its operating plans that would: 1) exclude COVID-19 claims from employers’ future experience rating modifications; and 2) exclude from calculation of employers’ payrolls all paymentsmade to employees who are still being paid but who are not working.

Additional COVID-19 Employee Benefits Plan Update

The implementation of an “Infectious Disease and Response Plan” is not mandatory per code (at thistime), however it is important to assess all hazards per your IIPP (which would include COVID-19) and be proactive for the health and safety of your employees and clients. So, I would say an “Infectious Disease and Response Plan” IS MANDATORY. The impact of an effective Safety Program createspositive changes in employee behavior, which in turn benefits you. Please let us know if we can assistyou with your questions regarding your Safety

Take Care and Be Safe!

Shaun Kelly joined Tolman & Wiker Insurance Services in 2005.  He specializes in all lines of property and casualty insurance for industries including contract security firms, agriculture, construction, oil and gas. Shaun received a BS in Business Administration with a major in Finance from California State University in Fresno, California. He is an active member of several industry associations, including the Association CALSAGA, the Kern County Builders Exchange and the Independent Insurance Agents of Kern County. Shaun can be reached at 661-616-4700 or skelly@tolmanandwiker.com.

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Kate

The Californian 2020 Q1 – THE IMPORTANCE OF INCREASING COMMUNITY SECURITY

THE IMPORTANCE OF INCREASING COMMUNITY SECURITY

Mark Folmer, TrackTik, CALSAGA Network Partner

In the aftermath of a string of attacks targeting various communities around the United States, many state officials are calling for more protection. In New York state, for example, the governor has announced increased patrols by the state police in communities to counter what he calls “domestic terrorism.” Several state lawmakers across the United States have also asked the National Guard to visibly patrol and protect communities.

In Long Beach, California police will increase visibility and perform additional patrols and have asked the public to alert police if they see anything suspicious. Los Angeles officials have also modified how they respond to world conflicts and terrorist acts as tactics change. Post-9/11, authorities focused on protecting large-scale targets like high-rises, famous landmarks, and airports. They are now looking more at “soft targets” after several attacks targeting crowds of people celebrating in their communities and pedestrians have occurred. Security is also being beefed up at the Los Angeles port and LAX.

Community Involvement

But it’s not just physical security that officials are changing. Some communities are creating neighbourhood safety coalitions, or neighborhood watch programs, which will allow communities to work together to catch signs of crime and violence and report them before anything happens.

“If you see something, say something™?” which became the unofficial slogan of post-9/11 America, is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity to state and local law enforcement. In the wake of the recent communal attacks, public awareness matters now more than ever.

A few ways you can help keep your community safe: pay attention to your surroundings, get to know the neighbors, use timers on lights inside your home, install motion-sensors on lights outside your home, and never post your vacation dates on social media. As you spend time in and around the community, if you see something that doesn’t seem quite right, say something. By being alert and reporting suspicious activity to your local law enforcement or security officials, you can protect your family, your neighbors, and your community.

Public safety and security is everyone’s responsibility though. If you see suspicious activity, report it to local law enforcement or a person of authority:

  • Who did you see?
  • What did you see?
  • When did you see it?
  • Where did it occur?
  • Why is it suspicious?

The Role of Security Companies

Security companies can also play an integral role in keeping your community and property secure and safe. Many security companies, often working in collaboration with local police, offer home protection programs designed to deter and respond to criminal activity, safeguard homes and properties, and encourage residents to collectively protect their communities.

When hiring a security company, here are a few qualities that you should look for:

Reputable Industry Provider

It’s important to find a reputable and trustworthy service, regardless of the size of the company. Look for a security company that provides excellent customer service, has a solid reputation with positive reviews, and values client feedback. A quick Google search could reveal a company’s reputation through Linkedin and Facebook reviews.

Trained and Certified Guards

Ask your prospective security company about the qualifications of their staff. It’s important that the security company provides guards that are well-trained and vigilant. Extensive training and discipline can set a top security guard apart from the rest. Be sure to check for certificates and licenses to know how much training the security guard has. If the guards are authorized to carry firearms, additional qualifications and carry permits may be required. Trained security guards know how to respond to crime and how to address any criminal activity like theft or vandalism.

Innovative Technology

Is the company up-to-date with the latest innovations in security technology? Most security companies promise that their guards are always on-time, stay alert, and respond appropriately when an incident occurs. But that promise should be backed up by what should be standard in the security industry–a security solution that verifies check-in/check-out, documents patrols and duties, . You should make sure the company has the ability to track guard activity with GPS tracking which provides a dynamic, real-time map of the location of guards at all times.

Summary

With police departments under increasing pressure to protect communities, despite reduced budgets and staff, many security organizations believe that the future of community security lies in improved public-private partnerships. Right now, police departments around the country spend more time dealing with noise complaints and rescuing cats from trees than solving crimes and enforcing law. So it just makes good sense to use private security officers to support state, county, and municipal policies agencies where they can make an impact on the safety and security of our communities.

Securing our communities shouldn’t be the sole responsibility of any one organization though. It should be a partnership between the citizens of the community working together with police agencies and security companies. Protecting our communities is not just about preventing crime. It’s also for the well-being of all the families in the community thanks to private security’s contribution to safety.

 

Mark was named to the prestigious IFSEC Global influencers list in 2018 & 2019 for “Security Thought Leadership”. He is also a highly active international security figure, member of ASIS and a Fellow of the UK Security Institute, as well as a world renown data-driven Operations & Security leadership expert. Mark is based in Montreal, Canada with TrackTiK, a dynamic and cutting edge tech company. Mark is also a lecturer and commentator on global security issues.

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