Aley Moyer

The Californian 2021 Q3 – THE HEAT IS ON! AGAIN – HEAT ILLNESS PREVENTION

THE HEAT IS ON! AGAIN – HEAT ILLNESS PREVENTION

Shaun Kelly, Tolman & Wiker, Preferred Broker

With the weather so hot, I thought it would be a good reminder to the members on the Heat Illness Prevention Plan requirements. CALSAGA has previously published articles about heat injury illness prevention yet many members do not have a plan implemented.

With the change in seasons comes the warmer weather and it is imperative (and required by Cal/OSHA!) that all employers train their supervisors and employees on heat illness prevention. The safety of your employees is the responsibility of the employer and if an unfortunate event does occur, Cal/OSHA may be investigating the event. If so, they will be asking if you have your Heat Illness Prevention Program in place. The investigation will include verification that you have provided training to your supervisors and employees. 

A Cal/OSHA study identified the key role that employers play in preventing worker fatalities due to heat illness. The findings highlighted the value of training supervisors so that they can make the fullest use of their power to control safety on the job. 

California Code of Regulations, Title 8, Section 3395 Heat Illness Prevention requires all employers to have a Heat Illness Prevention Program which includes the following: 

Provide fresh/potable drinking water 
Employers must provide employees with fresh, pure, and suitably cool water, free of charge. Enough water must be provided for each employee to drink at least one quart, or four 8-ounce glasses, per hour and the water must be located as close as practicable to the work area. Employers are also required to encourage employees to drink water frequently 

Provide access to shade 
When temperatures exceed 80 degrees, employees must be provided shade at all times in an area that is ventilated, cooled, or open to air and that is as close as practicable to the work area. There must be sufficient space provided in the shade to accommodate all employees taking rest. When temperatures do not exceed 80 degrees, employees must be provided timely access to shade upon request. Employees should be allowed and encouraged to take preventative cool-down rest as needed, for at least 5 minutes per rest needed. 

Have high heat procedures in place 
High heat procedures are required of agricultural employers when temperatures exceed 95 degrees. The procedures must provide for the maintenance of effective communication with supervisors at all times, observance of employees for symptoms of heat illness, procedures for calling for emergency medical services, reminders for employees to drink water, pre-shift meetings to review heat procedures and the encouragement of employees to drink plenty of water and take preventative cool-down rest as needed.

Agricultural employers must additionally ensure employees take, at a minimum, one 10-minute preventative cool-down rest period every two hours in periods of high heat. 

Allow for acclimatization 
New employees or those newly assigned to a high heat area must be closely observed for the first 14 days of their assignment. All employees must be observed for signs of heat illness during heat waves. A “heat wave” is any day where the temperature predicted is at least 80 degrees and/or 10 degrees higher than the average high daily temperature the preceding 5 days. 

Train all employees regarding heat illness prevention Employees must be trained regarding the risk factors of heat illness and the employers’ procedures and obligations for complying with the Cal/OSHA requirements for heat illness prevention. Supervisors must additionally be trained regarding their obligations under the heat illness prevention plan and how to monitor weather reports and how to respond to heat warnings. 

Have emergency response procedures 
Employers must have sufficient emergency response procedures to ensure employees exhibiting signs of heat illness are monitored and emergency medical services are called if necessary. 

Have a Heat Illness Prevention Plan 
Employers must have a written heat illness prevention plan that includes, at a minimum, the procedures for access to shade and water, high heat procedures, emergency response procedures, and acclimatization methods and procedures.

Download a sample Heat Illness Prevention Plan

With all of the constant changes and updates required by CalOSHA compliance, if you do not have a dedicated Safety Manager, Tolman & Wiker highly recommends hiring a Safety Consultant to make it easier on you to stay current. Tolman & Wiker has worked with EEAP/Got Safety for many years to customize Safety Plans and keep clients compliant.  At this time, EEAP/Got Safety has partnered with Tolman & Wiker to provide CALSAGA clients with a reduced rate which is very reasonable. Please let them know that Tolman & Wiker referred you and they will take care of you.

EEAP/Got Safety
Rick Rohmann, Operations Manager
Cell: 661-433-7063 – (Preferred Contact Method)
Office: 800-734-3574 Ext #102
Direct & Fax: 435-708-0014
www.gotsafety.com
Be safe and call Tolman & Wiker if you need assistance!

Shaun Kelly, Sr. VP, Risk Advisor
Tolman & Wiker Insurance Services
(661) 616-4712

Shaun Kelly joined Tolman & Wiker Insurance Services in 2005.  He specializes in all lines of property and casualty insurance for industries including contract security firms, agriculture, construction, oil and gas. Shaun received a BS in Business Administration with a major in Finance from California State University in Fresno, California. He is an active member of several industry associations, including the Association CALSAGA, the Kern County Builders Exchange and the Independent Insurance Agents of Kern County. Shaun can be reached at 661-616-4700 or skelly@tolmanandwiker.com.

/by
Aley Moyer

The Californian 2021 Q2 – CALIFORNIA RE-ENACTS (AND EXPANDS) MANDATORY COVID-19 SUPPLEMENTAL PAID SICK LEAVE

CALIFORNIA RE-ENACTS (AND EXPANDS) MANDATORY COVID-19 SUPPLEMENTAL PAID SICK LEAVE

By Martin Vigodnier, Esq. and Jaimee K. Wellerstein, Esq., Bradley & Gmelich, CALSAGA Legal Advisor

On March 19, 2021, Governor Gavin Newsom signed SB 95 into law, once again providing COVID-19 related supplemental paid sick leave to California workers. Employers will recall that 2020 mandatory COVID-19 paid sick leave – both federal Families First Coronavirus Response Act (FFCRA) and California Supplemental Paid Sick Leave (SPSL) expired on December 31, 2020.

SB 95 now requires any California employer with more than 25 employees to provide SPSL for COVID-19 related reasons in addition to regular paid sick leave offered. The new law also authorizes SPSL for providers of in-home supportive services and waiver personal care services.

START DATE & RETROACTIVITY

The new law took effect on March 29, 2021 and remains in effect through September 30, 2021. However, SB 95 is retroactive to January 1, 2021. Thus, any leave granted since January 1st for any of the qualifying reasons (discussed below) would require reimbursement. 

QUALIFYING REASONS FOR LEAVE

The qualifying reasons for leave have been expanded for 2021. Employees who are unable to work or telework can use SPSL for the following reasons, which are more numerous than they were in 2020:

  1. Employee is subject to a quarantine or isolation period related to COVID-19 as defined by federal, state, or local orders or guidelines. 
  2. Employee is advised by a health care provider to self-quarantine due to concerns related to COVID-19. 
  3. Employee is attending an appointment to receive a COVID-19 vaccine. 
  4. Employee is experiencing symptoms related to a COVID-19 vaccine that prevent the employee from being able to work or telework. 
  5. Employee is experiencing COVID-19 symptoms and seeking a medical diagnosis. 
  6. Employee is caring for a family member who is subject to a quarantine or isolation order or guideline or who has been advised to self-quarantine by a health care provider due to concerns related to COVID-19. 
  7. Employee is caring for a child whose school or place of care is closed or otherwise unavailable for reasons related to COVID-19 on the premises. 

AMOUNT OF LEAVE AVAILABLE

  • Full-Time Employees: Employees receive 80 hours if either their employer considers them to work full time or, on average, they worked or were scheduled to work at least 40 hours per week in the two weeks preceding the leave. 
  • Part-Time Employees: Employees with a normal weekly schedule receive the total number of hours they are normally scheduled to work over two weeks. Employees who work a variable schedule and have worked six months or more will receive 14 times the average number of hours they worked each day in the six months preceding their leave date. (For example, the total number of hours worked in last six months divided by 182 days equals the daily hours; then multiply the daily hours by 14 for the total hours entitlement). If the employee worked only between 15 days and six months, the same calculation would be used, but over their entire period of employment. Employees who worked 14 days or fewer receive leave hours equal to their total number of hours worked. 

RATE OF PAY & CAP

The 2021 SPSL pay rate calculation mandates that non-exempt employees receive the highest of the following (subject to the cap, below): 

  • The employee’s regular rate of pay for the workweek in which the leave is taken; 
  • A rate calculated by dividing the employee’s total wages, not including overtime premium pay, by the employee’s total hours worked in the full pay periods of the prior 90 days of employment; or 
  • The state or local (whichever is applicable) minimum wage. 

Note that for exempt employees, SPSL is calculated in the same way that the employer calculates wages for other forms of paid leave.

The 2021 SPSL is capped. The most an employee can receive for 2021 SPSL is $511 per day or $5,110 in the aggregate.

CERTIFICATION OF LEAVE

An employee is entitled to SPSL immediately upon their oral or written request. Moreover, an employer cannot require medical certification in order to provide the paid leave. However, bear in mind that it may be reasonable in some circumstances to request documentation where the employer has information indicating that the employee is not requesting SPSL for a legitimate purpose.

NOTICE, POSTING & PAYSTUB REQUIREMENTS: 

A notice of employee SPSL rights must be posted at the workplace, or sent via email if employees work from home. A link to the notice required (available through the Labor Commissioner’s Office) is available here. 

Like in 2020, California requires information concerning employees’ SPSL benefits be available on employee paystubs. Importantly, the 2021 law requires that SPSL and non-COVID statutory paid sick leave be displayed separately.

For part-time, variable-scheduled employees, employers must calculate the initial amount of SPSL available as of the first printing of the paystubs and indicate “variable” next to the amount on the paystub. The employer would then do the actual calculation if/when the employee actually requests the leave.

Finally, any retroactive SPSL payment must be identified on an employee’s paystub for the pay period during which payment is made.

Have questions about 2021 Covid-19 Supplemental Paid Sick Leave or any other pressing employment law issues? Contact your attorneys at Bradley & Gmelich LLP. We are here to help.

Jaimee K. Wellerstein is a Partner at Bradley & Gmelich LLP and the Head of the firm’s Employment Department. Jaimee concentrates her practice in representing employers in all aspects of employment law, including defense of wage and hour class actions, PAGA claims, discrimination, retaliation, harassment, wrongful discharge, misclassification, and other employment related lawsuits. She also provides employment counseling and training in all of these areas. The firm acts as general counsel for many security companies in California.    

Jaimee routinely represents employers in federal and state courts and in arbitration proceedings throughout the state, as well as at administrative proceedings before the Equal Employment Opportunity Commission, the California Department of Labor Standards Enforcement, the United States Department of Labor, and other federal and state agencies. Jaimee assists as a Legal Advisor to CALSAGA, and is a member of ASIS International. She is rated AV-Preeminent by Martindale Hubbell, the highest peer rating available. jwellerstein@bglawyers.com / 818-243-5200.

 

 

 

 

Martin P. Vigodnier, Esq. is a Senior Associate in Bradley & Gmelich LLP’s Employment Law Department.  Martin focuses his practice on labor and employment litigation, class actions, and Private Attorney General Act (PAGA) actions, including wage and hour claims, discrimination, leaves of absence, reasonable accommodation, defamation, trade secrets, retaliation, harassment, wrongful termination, breach of contract, and fraud.  Martin also drafts, in both English and Spanish, contracts, regulatory compliance materials, agreements, and policies such as anti-harassment, discrimination, and retaliation policies, OSHA safety policies, employee reimbursement policies, employee stock purchase plans, independent contractor agreements, arbitration agreements, settlement agreements, cross-purchase buy sell agreements, and employee handbooks.  

?Prior to joining the firm, Martin was President and Founder of his solo law practice handling various employment matters.  Prior to practicing law, he was an extern for the Equal Employment Opportunity Commission (EEOC) and awarded the prestigious Peggy Browning Fellowship to work for the Federal Labor Relations Authority (FLRA), assisting the Office of General Counsel analyze unfair labor practice charges against government agencies.   

Martin is a native Spanish speaker and writer, and a former amateur boxer. 

Education

  • B.A., University of California, Los Angeles (UCLA)
  • J.D., University of Illinois, College of Law 

Bar Admission

State Bar of California

 

 

 

/by
Aley Moyer

The Californian 2021 Q2 – WOMEN AND THE SECURITY OFFICER INDUSTRY

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WOMEN AND THE SECURITY OFFICER INDUSTRY

Debbie Howlett, TrackTik, Network Partner

The year was 1945, and equality between men and women was a core tenet in the United Nations Charter. Seventy-five years later, women and girls still live in a world of gender inequality. 2020 marked the 20th anniversary of Security Council Resolution 1325 (UNSCR 1325) on Women, Peace, and Security, yet the gender gap remains wide. While the past decades have seen some significant progress for women and girls, change has been inconsistent and uneven. “At the current rate of change, the global gender gap will not close for another 100 years. Change is coming at a pace that is too slow for the women and girls whose lives depend on it,” the Secretary-General warned. 

The gender gap, of course, is not unique to the security industry. Even though the calendar may say 2021, there are many professions still unnecessarily gendered in the public’s opinion, with security officer industry being one of them. Today, it is still perceived as man’s work.

In the security officer industry, however, the gender gap is clearly visible. At present in the US, only 25% of security officers are female and the other 75% of security officers are men. The gap is wider in the UK, where the Security Industry Authority (which is the regulator of the UK’s private security industry) recently released data on the demographics which make up their license holders (as of March 2021). According to statistics, only 10.2% of SIA license holders are female and while the remaining 89.2% of license holders are male. 

According to ISTA (the International Security Training Academy), there are several misconceptions about security officers that may be holding women back from pursuing a career in the security industry. Thanks to Hollywood, security officers are often portrayed in one of two ways: They are either gun-toting, macho mustachioed men racing through parking garages in the dead of night, or they are lazy, unskilled mall cops like Paul Blart, Mall Cop. But Hollywood isn’t real life and the reality is that security officers play a key role in protecting people, property, and communities. During the ongoing pandemic, we have all come to rely on security officers to keep us safe, and the sight of a security officer outside a grocery store, a pharmacy, or an office building fills us with a sense of security. 

Dispelling the myths

  • Myth #1: All security officers are men

Simply not true. While at present, men do take up the majority of available roles in the security officer industry, women are slowly starting to step up and take on valuable roles thanks to their covert presence, calm demeanor, and their ability to empathize with the general public, whose nerves are at all-time high right now. 

  • Myth #2: Security officers need to be built like bodybuilders

In some scenarios, size does matter, such as in roles as bouncers outside pubs and bars, or in situations where a security officer is needed to control a sizable crowd. But there are plenty of other opportunities for women in control rooms, corporate security, areas of loss prevention, and more. 

  • Myth #3: Most of the available work is for late nights and weekends

Right now, while many opportunities in the late-night entertainment and overnight travel industries are on hold, there are still many security positions available in retail stores, government agencies, office buildings, schools, banks, and other locations. A lot of this work is also performed during a typical day, though the need for security officers is typically 24/7.

  • Myth #4: Security work is too dangerous for women

This myth is a huge misconception. What makes security work dangerous is improper training or not equipping your officers with the techniques and communication skills to diffuse potentially difficult situations. Security officers are hired to protect properties, public spaces, residential complexes, and educational institutions. Not typically known for being high-risk areas.

How to inspire change in the security officer industry

The topic of Sexism and Security was a recent Thought Leadership Webinar sponsored by the OSPAs, Perpetuity Research, and TECAs. The panel discussion confirmed that research in the security sector shows that women suffer from different forms of sexism in the security officer industry, with behavior, attitudes, and language just a few examples. According to a recent survey, 64% of female officers have experienced bullying, sexual harassment, and gender-based violence while working in a security role. 

But sexism is not just a women’s issue to be solved by women. Although women don’t talk about it, they do experience it every day. And while there are more women in security than ever before, we need to encourage women to pursue careers in the officer industry by including women in leadership roles. But sometimes, encouraging women is not enough. Women are at least as competent as men, if not more. Still, if the industry wants more women to join their ranks, they need to create support structures and tailor security and mentorship programs directly for women and encourage them to pursue leadership roles. 

Anyone who claims that men make better security officers than women completely misunderstands the role of the modern security officer. The industry has evolved beyond physical characteristics like strength and towering height, and qualities such as communication, empathy, and industry knowledge are critical to present-day security sectors and sought after by employers.

There are also many situations where there is a real need for women security officers. Female spaces, for example, require a female security officer as some women may feel uncomfortable with male officers entering areas like washrooms, changing rooms, or performing pat-downs and searches for which women security officers are required. Finally, female security officers are often seen as less intimidating to other women and children.

Change can be challenging, but it’s possible with training, awareness, and conversation. On April 20, 2021, Saudi Arabia stationed female security officers at Mecca’s Grand Mosque for the first time in history. The decision to station the female officers is a part of the Saudi Crown Prince Mohammed Bin Salman Al Saud’s ‘Saudi Vision 2030’ strategic framework reform.  According to political analyst Ali Shihabi, A Saudi female security officer in Makkah supervising pilgrims. Amazing change for Saudi society!

Women need to be encouraged to join a security officer industry committed to diversity and inclusion. There are numerous opportunities for women in security, but this needs to be recognized and championed by the leadership at the top. Education is critical and acknowledging the lack of women in the industry is the first step towards a stronger, more diverse security workforce. 

Resources for Women: 

SIA: Women in Security Forum Committee

ASIS: Women in Security Community

Women in Safety Excellence Common Interest Group 

Debbie Howlett
TrackTik

Debbie is an experienced writer with a demonstrated history of working in the security industry. She is based in Montreal, Canada, with TrackTik—a dynamic and cutting-edge tech company that sells cloud-based security workforce management software.

debbie.howlett@tracktik.com
Twitter: @TrackTik 

 

/by
Aley Moyer

The Californian 2021 Q2 – WHAT HAS CHANGED FOREVER

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WHAT HAS CHANGED FOREVER

Tony Unfried, CSA360

Over the last 13 months, everyone likely became very wary of hearing the phrase “The New Normal.”  As the world has opened up and the vaccine has started to roll out, the changes we have all experienced haven’t gone away.  The reliance on new and old technology being implemented in the security industry continues to grow.  Looking back on what we have all done, and forging ahead into the future, we can now ask, “What has changed forever in the security industry?”

The Need for Security

The need for security and visitor management systems at a facility has increased. A drastic increase in certain crimes and a global pandemic has intensified the need for physical security even if the facility is empty. The role of a security team and their use of technology became more important than ever with them being tasked with running temperature checks, enforcing masks, and still social distancing. Even in neighborhoods, the increased amount of security surveillance was needed more than ever. What has changed forever though is now we have to monitor empty schools with physical or remote cameras, but still communicate with boots on the ground.

Non-contact

Public health became a new concern for the security industry due to the padmenic. We had a new role of making sure everyone was following social distancing guidelines, wearing masks, and even prescreening all people who enter a building. We now have to consider how to pandemic-proof a facility for the foreseeable future. It is our job to assure that all workers feel safe even from microscopic threats. 

 Technology
2020 was the year we were forced to adapt. Security guards are essential workers and while most of the US was in quarantine we were on-site securing and monitoring the world. We turned to technology to find a way to make sure security teams were in contact with as few people as possible and finding ways to automate as many processes as possible with technology. The use of visitor management pre-screen and temperature checking kiosks is rising at an exponential rate.
 Facial recognition became more common for managing control in big facilities like warehouses and large business buildings. It can be used to grant access into different areas contactless getting rid of biometric readers and keypads which is a possible breeding ground for viruses. 

Security teams are looking to their current software to provide them, even more, use manage facilities.  Paperless incident reports, guard tour checkpoints, push notifications, and contactless visitor management has helped teams adapt to these trying times. Being able to be happening in real-time with your team, your schedule, and the visitors in your facilities gives your team the ability to adapt and be prepared.  This new invasion is what has changed forever.

Tony Unfried, CEO of CSA360, holds a master’s degree in Public Affairs and Criminal Justice from Indiana University, where he graduated with honors. While enrolled in his master’s program, Tony worked for The TJX Companies, Inc., leading the region in loss prevention and moving the company toward technology use in Security. Tony went on to join the most significant security company in Indiana, managing more than 500 employees and 50 sites, including the Indiana Convention Center, Bankers Life Fieldhouse, and Ruoff Home Mortgage Music Center. Seeing a noticeable gap in technology use in the physical security sector, Tony created his first security software application, launched at the Super Bowl in 2012, and recognized twice for Excellence in Mobile Technology by Techpoint. Tony has also spoken on Tech in Physical Security on panels with ASIS and IAVM.

/by
Aley Moyer

The Californian 2021 Q2 – TERRORISM INSURANCE: SHOULD YOU BE PURCHASING COVERAGE?

TERRORISM INSURANCE: SHOULD YOU BE PURCHASING COVERAGE?

Shaun Kelly, Tolman & Wiker, Preferred Broker

Hope everyone is doing well and getting back to normal or close to it.

Based on some conversations I have had lately on terrorism coverage, I thought it would be good to provide a refresher.

If or when another terrorist attack occurs, the allegations will inevitably include lack of security. So, should you add terrorism coverage to your General Liability policy?

 It is important to understand that prior to 9/11, terrorism was included in commercial insurance policies. After 9/11 and the resulting financial losses to insurance carriers, terrorism exclusions started to appear on most insurance policies. These exclusions were applied to eliminate all future terrorism losses. The reasoning behind the exclusions are that the claims are unpredictable and catastrophic, thus making it impossible for insurance carriers to underwrite the risk. The potential losses to the actual target of the terrorism act and the surrounding businesses, including human life, can be devastating. Here are some financial figures from the 9/11 attack:

  •  Total loss approximately $100 Billion
  • Total insured loss $47 Billion (Breakdown by line of coverage)
    • 11% World Trade Center 1 & 2
    • 33% Business Interruption
    • 19% Property other than the WTC
    • 12% Liability
    • 11% Aviation liability
    • 14% Other including life insurance

 With the lack of terrorism coverage available from insurance carriers, the US Congress established the Terrorism Risk Insurance Act (TRIA). TRIA was created by the federal government to assist insurance carriers in offering terrorism coverage to businesses by providing a financial backstop to minimize the economic hardship the insurance carriers may experience with another attack. As defined in TRIA, in order for loss to be triggered, the terrorism act must be “Certified”. An act can only be “Certified” if the Secretary of the Treasury, the Secretary of State and the Attorney General of the United States determine the terrorism act meets the following:

 Act of Terrorism

  • Is a violent act or an act that is dangerous to human life, property or infrastructure.
  • The act occurs is in the United States, or outside the United States in the case of an US air carrier, vessel and/or missions as described in the Act.
  • The act was committed by an individual or individuals, as part of an effort to coerce the US civilian population or to influence the policy or affect the conduct of the United States government by coercion.

Limitation to the Certification

  • The act is committed as part of the course of war declared by Congress
  • Property and casualty losses do not exceed $5 Million

 The mass shooting in Las Vegas on October 1, 2017 has yet to be determined a “certified” act of terrorism. The anticipated financial settlement to the victims is estimated at over $800 Million. Insured losses paid by insurance carriers are upwards of $750 Million. Those being held responsible are the security provider for the venue and the owner of the Mandalay Bay Hotel.Interesting to note in this case is the “Safety Act”. The Safety Act was established by the Department of Homeland Security to limit the liability of providers of anti-terrorism technology. Under the act, “technology” is meant to include products and service providers. Security falls under the list of service providers. This is the first time that the Safety Act is being considered and tested in a legal proceeding. The security firm involved in the mass shooting is certified by the DHS under the Safety Act. For information and details on the Safety Act, click the link: www.safetyact.gov

 There are many violent events and uncertainties today (Mass shootings, riots, softening of the borders…COVID?) that border on the line of being an act of terrorism. Terrorism insurance may not be for everyone, however here are some criteria to assist you in determining your terrorism exposure and cost:

  • Location of your clients
    • Large metropolitan cities or areas
    • Historical landmarks
    • Government buildings
    • Tourist destinations and surrounding areas
    • Stadiums and large venues
    • Other…
  • Types of clients
    • Schools, universities, colleges…
    • Oil refineries, utility and water companies…
    • Nightclubs, casinos…
    • Airports
    • Shopping centers and movie theaters
    • Hospitals and healthcare facilities
    • Hotels
    • Other…
  • Cost
    • Normally 5-10% of premium for General Liability (Separate premiums for other lines of coverage, terrorism is included in workers compensation)  

 In conclusion, we should evaluate the potential risk in all areas of our businesses. Implementing a strong risk management program to minimize the probability of loss is extremely important. Some risks you can avoid, accept, minimize or transfer. Terrorism is one of the most unpredictable and catastrophic losses that can affect your business. In evaluating the terrorism risk, in most cases I would rather have the insurance coverage and be able to sleep better at night.

 Please do not hesitate to contact me if you have any questions.

 Thank you.

Shaun Kelly joined Tolman & Wiker Insurance Services in 2005.  He specializes in all lines of property and casualty insurance for industries including contract security firms, agriculture, construction, oil and gas. Shaun received a BS in Business Administration with a major in Finance from California State University in Fresno, California. He is an active member of several industry associations, including the Association CALSAGA, the Kern County Builders Exchange and the Independent Insurance Agents of Kern County. Shaun can be reached at 661-616-4700 or skelly@tolmanandwiker.com.

 

/by
Aley Moyer

The Californian 2021 Q2 – LEVERAGING TECHNOLOGY FOR A MORE FLEXIBLE, EMPOWERED AND ENGAGED WORKFORCE OF OFFICERS

LEVERAGING TECHNOLOGY FOR A MORE FLEXIBLE, EMPOWERED AND ENGAGED WORKFORCE OF OFFICERS

Jody Stier, TEAM Software Sales Engineer, Network Partner

A younger workforce of officers may be leading to shifting practices, beginning with flexible scheduling. 

It’s no big secret that the security industry workforce largely consists of a younger workforce. In fact, Generation Y employees, or millennials, make up nearly half of the security industry labor force, even though labor trends over the past several years have shown, statistically speaking, millennials’ retention rates are lower than those categorized in older demographics. And, in an industry already prone to high turnover volume, improving your retention rates could be the secret to helping lessen expensive labor costs related to hiring and training in what can sometimes feel like a continuously revolving door. 

Flexible scheduling as a retention tool

So, what could entice a younger officer to remain at any one business for a given period? One answer is flexibility. The workforce — no matter the industries — is putting a higher value in company benefits like work-life balance. According to a recent study by Deloitte, surveyed millennials state a growing desire to stay at their place of work for five or more years, with the even younger Generation Z workforces’ desire to move jobs experiencing a downtick as well. One reason behind the change of mind? Employers are addressing values like work-life balance to attract and retain the people it needs.

What does that mean for you as a security company? Some common tactics, like remote working options, just aren’t an option when it comes to physical security. That’s where thinking outside the box with workforce management technology can play a part. Look at scheduling, for example. Flexibility in scheduling software is one way to address work-life balance. Self-scheduling through a feature like a mobile job board can improve employee engagement, lend itself to retention improvement and even reduce high-cost activities like overtime. The tool works by empowering officers to offer their shifts to others without needing to involve a scheduler or supervisor. Others can then pick up the open extra work, keeping shifts filled and closing any gaps without needing to go back-and-forth with a manager. Compliance requirements are considered by configurable criteria that can be set up to ensure only qualified employees can fill certain shifts. The flexibility to swap shifts depending on what works best for the officer at any given moment is a huge step in the right direction in terms of employee engagement. 

Changing the way scheduling is structured

In other instances, we’ve heard of security companies using a self-scheduling feature to pilot programs that take it one step further and strategically leaving a small percentage of the global work schedule unfilled. By hiring a subset of officers with the agreement they set their own schedules by autonomously filling open shifts, rather than having a set schedule as a starting point altogether, they’re approaching retention from a whole new angle. Even if an officer leaves the company, they could still technically remain in the company system in this self-scheduling program. It’s a win-win, as the company in question doesn’t lose out on their investment into hiring, training and onboarding the officer, and the officer has a flexible avenue for extra income. Plus, if they ever chose to return to work full time, their employee records are pre-existing, streamlining the re-hire process. It’s a tool that benefits any generation of the workforce, but as younger generations are already accustomed to leveraging technology in their everyday lives, it can especially be leveraged when retaining those officers. 

Integrated technology for officer benefit

This is also where integration shows its value in software. A tool like self-scheduling, which is also mobile-friendly for even more flexibility, operates within an employee self-service hub. That hub provides your officers with information, tools and resources that allow them to do their job better and more independently by accessing information like paystubs, benefits and personal information for themselves, while dually housing HR policies, personal protective equipment guidelines, work site orders and compliance requirements. Through mobile applications, all of this is available at an officer’s fingertips no matter when or where they’re working.

For more information on retention and labor trends in the security industry, and to read more about how a one security company is leveraging self-scheduling as a retention tool, visit teamsoftware.com/californian. 

Jody Stier joined TEAM Software in 2010 and currently works as a Sales Engineer responsible for actively driving and managing the technology evolution of TEAM’s sales process. She does this while working with product and sales teams to interpret customer requirements and deliver quality solutions. Jody has spent her career advocating for customers and providing top-notch support through her product knowledge and customer focused strengths. Jody is a level VI Pragmatic Marketer and a certified Product Manager.

/by
Aley Moyer

The Californian 2021 Q2 – SECURITY OFFICER TRAINING: THE TOP 8 TRENDS TO FOCUS ON IN 2021

SECURITY OFFICER TRAINING: THE TOP 8 TRENDS TO FOCUS ON IN 2021

Chris Anderson, Silvertrac, CALSAGA Network Partner

In the physical security industry it’s really easy to neglect training your security guards. It can be expensive and time consuming. But the benefits of security training are much higher than its potential costs.

Well-trained guards give you a reason to increase your bill rates. Better training means less problems, which means happier clients. And when you invest in your security officers, it can be a morale booster and a turnover reducer.

Even if you already know you need to train your security teams, it can be really hard to decide what training is worth cutting into your razor thin margins. These 8 security training areas are looking to be the most popular into 2021 and beyond.

  1. Compliance
  2. Cybersecurity
  3. Access Control
  4. Reporting Technology
  5. Remote Security
  6. Risk Management & Response
  7. Customer Service
  8. De-escalation & Communication

Considering these 8 areas first will be a good step forward as you look to build out your security guard training programs for 2021. Stay tuned for more content from Thinkcurity to get free advice, training, and resources in some of these areas throughout the year.

  1. Compliance

Compliance in the physical security industry can create giant headaches for guard companies. It seems like every year there is a new law or regulation that makes running your company more costly or more difficult.

Knowing and training your security guards on new standards can save you lots of time and money in the long run from fines, lawsuits, and other litigation. BSIS continues to set the nationwide standards and offers great training programs for you and your officers. But you should always make sure to check new compliance laws in your specific state(s).

One specific compliance issue that has cropped up in the past few months is security guard break meal break violations in California. Knowing how to keep your guards compliant in this area can save your company hundreds if not thousands of dollars in the long run.

  1. Cybersecurity

In every industry, cybersecurity training is becoming more and more important. It’s no different for physical security.

At the very least, your security guards and supervisors will likely use smartphones and computers for incident reporting and administrative tasks. Without knowing what to look for, they can become easy targets for phishing and malware attacks.

Putting your teams through basic cybersecurity training can save your business money and headaches. SANS and Udemy both offer great introductory cybersecurity classes both in-person and online and have a range of pricing options.

  1. Access Control

Access control has become one of the hottest topics in the physical security industry over the past few years. After all of the events of 2020, it’s becoming even more important.

There is so much technology associated with access control systems that it can be hard to figure out what exactly you and your security guards need to be trained on. Talking with your clients and understanding their specific needs is a good place to start.

Based on your client conversations, you will probably want to consider having at least one access control expert in your private security company. If you don’t have that expert now, Security CEU offers a 6-part Access Control Specialist course series for just $125 that you or one of your supervisors can take.

  1. Guard Management Software

In 2021, it’s pretty much a given that every private security company needs some kind of guard management software. But even if your company uses software, making sure security guards are trained on how to use it effectively is extremely important for you and themselves.

When your security guards know how to properly use reporting software, you get better data to inform your strategy and decision making. Your guards also get to effectively prove their hard work.

  1. Remote Monitoring

Like access control, remote monitoring technologies are becoming more popular every year. It makes sense for a lot of security clients and companies. Remote monitoring includes 2 main areas: video surveillance and global security operations centers (GSOC).

Video surveillance itself has become split into old-fashioned CCTV cameras and newer IP cameras that rely on an internet connection. IP cameras bring along things like NDAA compliance that you should be familiar with if you’re going down that route. 

If you are planning on going after any cannabis security contracts, you and your guards will likely want to be knowledgeable on video surveillance options.

Global security operation centers (GSOC) take remote incident management to the next level. They make incident response, situational awareness, and resource allocation much easier. If you run a larger security operation, you should definitely have guards and supervisors who are well-educated on managing a Command Center or GSOC.

  1. Incident Management & Response

The private security industry hasn’t had enough focus on effective incident management and response. Many security companies run into the problem of being reactive to incidents and risks instead of proactive.

A great step to solving this problem is to implement standard operating procedures (SOPs). These SOPs make job expectations clear to your security guards.

Many incident management & response plans will be designed to meet a client’s needs and the specific risks associated with their property. Putting yourself and your officers through security risk assessment training will provide a great foundation for building better incident management and response plans.

  1. Customer Service

Private security services can be looked at as a customer service-oriented industry. Many security guards will have to interact with patrons of your clients’ businesses.

Having a customer service mindset will hopefully help your guards to make a positive impression on those patrons, which looks good on your company. Encouraging your security guards to be customer service oriented will also help to fight against the negative stereotypes about the private security industry as a whole.

You can read this article from Silvertrac on customer service in private security for more information on the topic.

  1. Communication & De-escalation

All of the events of 2020 brought the topic of communication and de-escalation to the forefront of global news. But in the physical security industry, these two things have been important for a long time.

Training security guards how to communicate will not only help your company run more smoothly, but it can help prevent difficult and potentially dangerous situations from happening in the field. These tactical communication techniques are a great starting point.

When situations do start to get out of hand, training guards on de-escalation techniques can help keep themselves and everyone else in a situation safe.

Closing

Even though spending extra money isn’t ever security company owners’ first thought, investing in training for your security guards is a great investment that adds value to your security services and shows the guards that you believe in them.

Stay tuned for more great content from Thinkcurity that will help you take you and your private security company to the next level.

Chris is the Founder of Silvertrac Software and has been working in the security industry for more than 25 years. He enjoys working with our clients everyday to help them grow their businesses and really enjoy what they are doing. Chris currently lives and works in Seal Beach, CA.

 

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Aley Moyer

The Californian 2021 Q2 – WOTC: IS IT WORTH THE WORK?

WOTC: IS IT WORTH THE WORK?

Jeff Davis, TEAM Software General Manager & Director of Business, CALSAGA Network Partner

Manual screening and submission processes are usually tedious, even if they save you money. Industry-specific software can help you claim budget-saving tax credits easier and faster.

As a security company, it’s likely that labor costs are a significant hit to your annual budget. And, in the labor-intensive security industry, it’s not like you can make drastic cuts to curb labor costs and still maintain your service quality and retain your clients. While all of this may be true, it’s also true that there are tactics you can employ to save money on your bottom line, including leveraging the Work Opportunity Tax Credit (WOTC) program to offset your labor costs. 

WOTC in a Nutshell

If you’re unfamiliar with WOTC, here’s the long and short of it: WOTC is a U.S. federal tax credit designed to promote the hiring of individuals from certain groups who have faced significant barriers to employment. When an individual from a qualifying group is hired, the employer can claim a federal tax credit against the employee’s paid wages, effectively lowering your company’s taxable income so you’re paying fewer taxes and ultimately saving more money.

But, is it worth the effort? 

The answer is a resounding yes. With around 20-30% of employees being eligible for WOTC, there’s a high potential for earned credits your company could be taking advantage of. Let’s say, for example, that your company employs 250 guards. At a standard industry 100% turnover rate, it is estimated you could be seeing tax credit savings up to $40,000, as you can qualify for up to $9,600 in tax credit per eligible hire. 

The effort — made easy. 

Once you know the benefits, you want to simplify the process of claiming those credits as much as possible. It’s a process that can be labor-intensive, especially if you have to manually collect and collate data from multiple tracking systems. Integrated technology solutions help by:

  • Logging your new hire in your software system.
  • Automatically screening new hires.
  • Submitting your payroll data. 
  • Collecting your tax credits. 

As an added bonus, applicant tracking and onboarding solutions can directly embed WOTC into your onboarding process, eliminating the need to send links to employees altogether and automatically screening 100% of your new-hires for eligibility. While these solutions aren’t technically required when claiming tax credits, they can help do the legwork for you, so you can claim your credits faster. Either way, the potential of earned credits you could be missing out on is worth the steps it takes to identify eligible employees and file their information appropriately. 

Remember, it’s important to do your own research, and consult your own legal and tax advisors when necessary, too. For more information on the WOTC tax credit, visit the United States Department of Labor WOTC page. For an estimate on just how much your company could be saving through tax credits like these, test out our calculator tool at teamsoftware.com/wotc-roi-calculator. 

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Aley Moyer

The Californian 2021 Q1 – AB 685

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AB 685

Shaun Kelly, Tolman & Wiker, Preferred Broker

Happy New Year to Everyone,

Hope everyone is doing well considering the changes we have all had to endure personally and professionally as the result of COVID 19.

More change is coming in 2021 and we want to share with you information regarding AB 685 that was signed into law by Governor Newsom. It feels like the requirements for reporting COVID claims overlap and always fall on the back of the employer, and they do. Personally, it is difficult to stay up on all of the requirements and navigate through them all. The COVID-19 incident rates remain high in California and we are being required (AB 685) to provide written notifications to all employees and employers of subcontractors that may have been exposed to COVID-19. Besides the new notification rules, the new law also includes enhanced temporary CAL/OSHA authority.

Linked below are an overview of AB 685 and sample notification letters. Please note that the template letters should be reviewed by your legal counsel and modified for your business.

 How employers go about implementing the requirements of AB 685 is the responsibility of each employer. Our effort is to inform and make you aware of the new law. If you happen to receive a letter from one of your clients notifying you that as their subcontractor, they are notifying you that your employees may have been exposed to COVID-19. This brief overview will allow you to understand why your client sent you the letter (See Notice to Subcontractors).

 Please let us know if you have any questions and please be safe out there.

AB 685 Overview

AB 685 COVID Union Notice

AB 685 COVID Employee Notice Template

Shaun Kelly joined Tolman & Wiker Insurance Services in 2005.  He specializes in all lines of property and casualty insurance for industries including contract security firms, agriculture, construction, oil and gas. Shaun received a BS in Business Administration with a major in Finance from California State University in Fresno, California. He is an active member of several industry associations, including the Association CALSAGA, the Kern County Builders Exchange and the Independent Insurance Agents of Kern County. Shaun can be reached at 661-616-4700 or skelly@tolmanandwiker.com.

 

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Aley Moyer

The Californian 2021 Q1 – HOW TO STREAMLINE YOUR SECURITY COMPANY’S PROCESSES WITH SCHEDULING SOFTWARE

HOW TO STREAMLINE YOUR SECURITY COMPANY’S PROCESSES WITH SCHEDULING SOFTWARE

Jody Stier, TEAM Software Sales Engineer, Network Partner

Integrating your scheduling and payroll processes enhances your operational efficiency, directly benefits employees and preserves thin profit margins. 

It’s no surprise to anyone who manages a contract security company that overseeing a distributed workforce is not only complicated, but also costly. You have multiple teams spread out across multiple sites, and you’re busy staying on top of shifting expectations, requirements and regulations. Every overtime hour clocked by one of your guards eats into your already thin margins since service level agreements (SLAs) often prevent you from passing overtime and excess payroll costs onto your clients. And even when you can pass on that cost, doing so can negatively impact your customer’s satisfaction with you as a service provider

One thing that can have a noticeable impact on your bottom line while allowing you to elevate the customer experience is using an industry-specific security company scheduling software. Here are three ways the right technology can improve the efficiency and effectiveness of your guard scheduling.

Integrate Scheduling with Payroll
When managing things like multiple data sources, paper timekeeping and other manual processes, it’s easy to make mistakes and not always know it. One of the surest ways to reduce errors that could be costing you time and money is to move your scheduling and payroll processes to one integrated system. With a single source of data, scheduling is handled more effectively, and the information needed to process payroll accurately is already in the system. Streamlining has the potential to cut your payroll processing time by 90%, saving you significant amounts of money and time. 

Reduce Overtime and Implement Repeatable Processes

You may not know one of your guards is clocking in overtime hours until it’s too late. By using a single, digital source for scheduling and payroll, you’re able to improve visibility over your company’s scheduling habits and identify overtime, as well as over-budget jobs. Implementing easily repeatable procedures also goes a long way in reducing the workload for your managers back-office workers, freeing up their time to focus on completing revenue-generating activities and improving service delivery to your customers, instead of spending time on manual and labor some processes. 

Keep Employees Informed with Predictive Scheduling

Predictive scheduling is a growing topic of concern for contract security companies. While not a law in the state of California, predictive scheduling bills are frequently introduced. Although none have yet to pass in the state, some individual cities have laws requiring employers to provide their hourly employees with guaranteed work and predictable schedules. In addition to avoiding fines, making sure your workforce is properly informed of scheduling changes is necessary for your guards to know where they need to be and when to deliver on SLAs, even as the schedule evolves.. Easily accessible scheduling software via a mobile app ensures your hourly workers can see their schedules anytime, from anywhere, well in advance of their scheduled shifts, and they can confirm and acknowledge any scheduling changes as they happen. 

Now, more than ever, finding ways to enhance your business’s efficiency through streamlined processes is necessary to controlling the things you can. That’s why having one scheduling solution that seamlessly connects to your accounting and financial system means the potential for big impacts across your entire business. For more tools and tips on efficient and effective scheduling, review our security company scheduling software resource suite.

 

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